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Customer Support Officer

As a Customer Support Officer you will assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk, as well as providing technical support on fault finding on mobile and broadband services, and working with the engineering teams to resolve faults. You will also provide routine administration to registrations, data inputting and maintenance and reporting. This is a temporary role until the 31st of October 2019, working shifts including evenings and weekends. Applicants must have strong technical knowledge to support broadband, mobile and home phone problem solving.

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