A temporary opportunity has arisen, for an individual to join our client’s busy team, as a Support / Helpdesk Analyst, until the end of November 2019. Within this interesting role you will review all emails received, identify issues and seek to help to address the issue or answer the query. The role will involve telephoning the users to assist with their query, and may also involve answering telephone queries, although the first point of contact is usually via email. The role will involve liaising with colleagues in the IT and Supervisory Teams, as well as with the users themselves, therefore good communication skills are required, and the ability to be comfortable in a customer services role. The ideal candidate will have some experience of business analyst work, although this is not essential, and training on the portals will be provided.
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