Our client is seeking an individual with strong experience working within a Service Desk environment and a solid understanding of Microsoft and Virtual Platforms, to join their team, on a temporary basis, for a period of 2-3 months. You will be responsible for working within the Service Delivery team assisting the current first line team, managing day to day support issues, but with the experience and responsibility to resolve more complex Incidents and Problems. You will be acting primarily in an escalation capacity for the 1st line team, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.
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