Our client is seeking several Customer Support Officers to join their team, on a permanent part-time basis, working 18.5hrs per week on a shift rota basis to include evenings, weekends and bank holidays. You will assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. In addition to this, you will be required to provide technical support on fault finding on mobile and broadband services, as well as working with the engineering teams to resolve faults. Experience of working in a technical role along with excellent customer focus, empathy and experience of working in a customer facing role is essential.
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