This is an exciting new permanent, full-time opportunity for an IT Executive to assist with business as usual and end-user support and process standard and routine service requests. You will act as a single point of contact for the end-users and aim to resolve incidents on 1st or 2nd contact. You will perform first response to all incident and helpdesk ticketing requests for user support and escalate accordingly and monitor tickets in FreshService to ensure all tickets are assigned and being processed. You will also monitor all alerts triggered to respective mailboxes or helpdesk and send out business communications for monthly or urgent maintenance.
If you would like to find out more about the client and this fantastic opportunity, please contact our expert recruiters today, either by email email@example.com or by calling 01481 722817, alternatively you can submit your CV to our team by clicking here. Please feel assured that all enquiries will be treated with the utmost discretion.