Itchyfeet are working on a spectacular opportunity for a Junior candidate to act as a Senior member of a Managed Services Team, being responsible for providing high level, technical support to company clients. You will be one of the escalation points for high priority and complex tickets and work closely with the Head of Managed Services to help the team deliver the best results possible with the overall goal of keeping clients happy. Duties also include resolving escalated tickets and providing advanced remote support and high level / complex technical support. The successful candidate will have advanced understanding of operating systems, business applications, printing and network systems, Hyper-V, VMware, Veeam, Sonicwall / firewalls, Microsoft 365, Azure, SQL, Windows servers, Sentinel AV, Duo, Mimecast and general backup systems.
