Our client is seeking a Service Manager to join their team, on a permanent full-time basis, to provide service management leadership and be accountable for customer satisfaction within the company client base. You will hold a portfolio of Tier 1 and Tier 2 customers, and meet on an agreed meeting schedule and perform service management reviews, including reporting, minuting the meetings and tracking actions. You will also deal with logged faults or escalations on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates. The successful candidate will understand licence and regulatory rules of a telecoms business and have experience in dealing directly with customers by showing them excellent customer service. Experience in a service management position and performing a similar role in an Enterprise business services company is essential.
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