Our client is seeking a full-time SOC Support Technician to join their team on a permanent basis. The role involves working as part of a 24/7/365 team to ensure the effective Service Assurance of Core Networks and systems. You will support key areas around the business, including Customer Technology Services, Business Services, and Network Services. This position also requires a full and clean driving licence, as you may need to visit various locations using company vehicles.
Job Duties:
- Ensure effective service assurance of core networks and systems.
- Support various business areas including Customer Technology Services, Business Services, and Network Services.
- Collaborate with the Service Operations Team to meet operational objectives.
- Manage incidents and service requests, ensuring transparent communication with internal and external stakeholders.
- Participate in a shift-based work schedule, with flexibility required.
- Maintain a proactive approach to identifying improvements in processes.
- Ensure that tasks are prioritised effectively to meet deadlines.
- Provide professional customer-facing support, managing both internal and external interactions.
- Take ownership and responsibility for tasks, delivering world-class service to customers.
- Be transparent about ongoing incidents at the beginning and end of each shift.
Job Requirements:
- Full, clean driving licence.
- Exceptional verbal and written communication skills.
- Strong team player with excellent interpersonal skills.
- Attention to detail and high standard of work.
- Basic knowledge of MS applications.
- Professional conduct with internal and external customers.
- Ability to work independently with little or no supervision.
- Excellent time management and multitasking skills.
- Ability to learn from colleagues and take initiative.
- Flexibility to work shifts as required.
- Proficiency in ServiceNow Change & Incident Management or similar platforms (desired).
- Knowledge of the telecoms industry (desired).
- A minimum of two years’ experience working in a similar role (desired).
- Familiarity with ITIL Incident & Change Management (desired).
- Understanding of MIM (Major Incident Management) or similar frameworks, including process, communication, and continual improvement (desired).
- Minimum of 5 GCSEs or equivalent, including English (Grade A - B).
- A recognised telecoms qualification such as CCNA (desired).
What You’ll Love:
This is an excellent opportunity for a self-motivated, enthusiastic individual to be part of a supportive and dynamic team. The role offers the chance to grow in a fast-paced environment while delivering high-quality service. The client is committed to providing ongoing development opportunities and encourages career progression within technology. The competitive salary and benefits package, alongside the shift allowance, make this an attractive role for those passionate about working in the tech industry. We look forward to receiving your application and discussing how you can contribute to the team.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
