Our client is seeking a Customer Service Advisor to provide efficient and professional support to customers over the phone or online. This full-time position involves working 37 hours per week, including evenings, weekends, and bank holidays on a rota basis. You will handle a range of customer queries, faults, and requests for service, striving to deliver an excellent customer experience.
Job Duties:
- Serve as a single point of contact for customers via inbound and outbound calls and online channels.
- Provide end-to-end support for technical and general customer queries, service issues, and sales inquiries.
- Offer clear, articulate advice about the client’s products and services, including fibre, broadband, mobile, and other ancillary offerings.
- Promote products and services actively to enhance sales and prioritise customer retention.
- Ensure successful completion of customer interactions or clearly communicate next steps to build customer confidence.
- Record, interrogate, and diagnose customer issues and faults, implementing procedures to provide solutions.
- Complete order requests accurately to enable timely action from other departments.
- Perform routine administrative tasks, such as customer registrations, data input, and reporting.
- Uphold the organisation’s values and strengthen customer relationships through every interaction.
- Proactively inform relevant teams about major customer-affecting issues as they arise.
- Comply with all regulatory, data protection, and health and safety responsibilities.
Job Requirements:
- Passion for putting the customer first and achieving customer-focused outcomes.
- Superb telephone manner, listening skills, and empathy.
- Excellent communication skills with the ability to simplify complex information.
- Self-motivated and driven to resolve customer issues to completion.
- Strong relationship skills, with the ability to work independently or as part of a team.
- Willingness to work flexible hours, including shifts outside standard working times.
- Well-organised, methodical, and committed to producing accurate, high-quality work.
- Interest in current and emerging technologies.
- Professional appearance and ability to promote high standards of customer care.
- Experience in a technical or sales role.
- Quick learner, eager to develop new skills and understand new technologies.
- Appreciation of the telecommunications market and customer needs.
- Proactive problem-solving skills and initiative.
- Calm and optimistic approach to work, even under pressure.
What You’ll Love:
Our client values teamwork, customer satisfaction, and a passion for technology. This role offers an opportunity to grow within a supportive, community-focused organisation. You will gain experience in a dynamic environment, contributing to a company dedicated to reliability, sustainability, and high standards of customer care.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
