Our client is seeking a full-time IT Support Administrator to provide efficient and effective support to customers and staff. This role involves managing queries, troubleshooting technical issues, and ensuring smooth operation of IT services. The contractual hours for this position are 36.25 per week.
Job Duties:
- Deliver outstanding client service and maintain high standards of delivery.
- Address a variety of customer queries and ensure timely resolution.
- Apply internal risk management procedures and adhere to technical documentation.
- Use the company service desk application to log, track, and communicate with customers throughout ticket lifecycles.
- Perform basic troubleshooting steps, referring to documented guidance notes or applying personal problem-solving techniques.
- Communicate effectively with customers to maintain a high level of satisfaction.
- Escalate unresolved issues to senior support staff or relevant IT teams and maintain clear communication during escalation.
- Record detailed resolutions and log them upon ticket closure.
- Relay customer feedback or suggestions to the appropriate internal IT team.
- Manage IT office equipment, ensuring all assets are logged and tracked.
- Oversee the remote equipment support and maintenance lifecycle, ensuring timely return, logging, patching, and redeployment of equipment.
- Facilitate onboarding and offboarding of employees in line with department and company procedures.
- Meet task deadlines and perform other reasonable duties as assigned.
Job Requirements:
- Experience in IT administration or customer support roles is advantageous.
- Training towards or certification in COMPTIA +1101 and ITIL 4 Foundation is desirable.
- Ability to diagnose and resolve technical issues effectively.
- Good understanding of computer systems, mobile devices, and other technologies.
- Customer-oriented mindset with a calm and professional temperament.
- Strong communication skills with the ability to engage with staff and colleagues at all levels.
- Demonstrated interest in relevant technologies, best practices, and skill development.
- Commitment to staying up to date with company training requirements.
What You’ll Love:
This role offers the opportunity to work in a dynamic environment where you can develop your technical skills and contribute to excellent customer support. You will gain valuable experience managing IT services and equipment, all while playing a critical role in supporting the business’s IT infrastructure. We look forward to receiving your application and discussing how you can contribute to the team.
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