Our client is seeking an experienced AVP, Operational Risk Manager to join their team on a full-time, permanent basis. This strategic role is responsible for developing and maintaining operational risk frameworks, supporting regulatory compliance, and embedding a strong risk culture across the organisation. The successful candidate will lead the incident management process, complaints handling, business continuity strategies, and risk reporting, while acting as a trusted advisor to business units. This is a high-impact position offering the opportunity to influence risk awareness and operational resilience at a senior level.
Job Duties:
- Lead the operational risk incident process from identification through to resolution, including root-cause analysis and control improvements
- Oversee complaints handling, assessing trends and ensuring timely resolution within policy thresholds
- Support the implementation and monitoring of a comprehensive RCSA programme
- Design and deliver KRI dashboards and operational risk reports to senior management and risk committees
- Ensure policies and procedures are current, communicated, and adhered to across the business
- Maintain and enhance business continuity strategies and crisis management protocols
- Provide risk oversight and guidance to business units, embedding risk awareness into day-to-day operations
- Undertake local initiatives and projects to strengthen the operational risk framework
- Contribute to the continual improvement of operational risk procedures and alignment with group strategy
- Deliver training and workshops on operational risk, incident reporting, and business continuity
- Collaborate with internal stakeholders to drive operational efficiency and risk mitigation
- Maintain up-to-date knowledge through regular training on operational risk and regulatory matters
Job Requirements:
- Minimum of 8 years’ experience in risk management within financial services or a regulated environment
- Strong knowledge of operational risk management principles, including Basel standards and GRC platforms
- Familiarity with Channel Islands regulations and GFSC requirements, ideally with experience in Guernsey or similar jurisdictions
- Solid understanding of internal control frameworks and risk assessment methodologies
- Excellent written and verbal communication skills with the ability to influence and negotiate effectively
- Proven ability to manage competing priorities and deliver under pressure
- Strong leadership and team collaboration skills
What You’ll Love:
Our client is part of a well-respected financial institution known for its strong governance, client focus, and inclusive workplace culture. With a commitment to professional development, innovation, and collaboration, the organisation provides a dynamic environment where team members are empowered to make meaningful contributions to risk management and operational excellence.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
