Our client is seeking an experienced and proactive Retail Manager to oversee the day-to-day operations of their boutique in St. Peter Port and manage the online store. This full-time position involves leading a dynamic team, driving sales, and maintaining exceptional customer service standards. The successful candidate will play a pivotal role in delivering a high-quality shopping experience and ensuring the store’s smooth running, including visual merchandising, marketing, and staff management. Click here to read more
Job Duties:
- Achieve and exceed sales targets set by the Director, implementing sales promotions and strategies.
- Develop and execute marketing plans, including email newsletters, posters, and social media campaigns to enhance brand visibility.
- Maintain high standards of visual merchandising and boutique presentation.
- Manage inventory, ensuring stock accuracy, timely replenishment, and minimal wastage.
- Lead recruitment, training, and development of staff, ensuring adequate coverage and fostering a collaborative team environment.
- Oversee the online store, updating content, managing orders, and driving online sales growth.
- Organise and execute promotional events, both in-store and online, to enhance customer engagement.
- Ensure the boutique operates smoothly, including managing till operations, security, and adherence to policies and procedures.
- Handle customer service in-store, online, and over the phone, including dealing with returns and complaints professionally.
- Collaborate with suppliers, IT support, media/PR contacts, and other stakeholders to ensure operational efficiency.
- Perform administrative tasks such as maintaining petty cash receipts, preparing reports, and resolving technical issues.
- Take responsibility for maintaining the cleanliness, safety, and overall presentation of the boutique.
Job Requirements:
- Proven retail management experience and degree-level education.
- Strong leadership and managerial abilities with a “can-do” attitude and flexibility.
- Excellent customer service and sales skills.
- Proficiency in IT systems and technical problem-solving.
- Organisational and time management skills to meet deadlines and prioritise workloads effectively.
- Creativity for visual merchandising and marketing campaigns.
- Strong literacy, numeracy, and communication skills.
- An interest in natural health and beauty products, with a commitment to staying updated on trends and products.
- Availability to cover emergencies, holidays, and special events outside regular working hours.
What You’ll Love:
This role offers the chance to take ownership of the boutique as if it were your own, working in a dynamic and supportive environment. You’ll have the opportunity to contribute innovative ideas, develop professionally, and engage directly with customers in a luxury retail setting.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
