Our client is seeking a Team Leader to manage a fast-paced, multi-functional team responsible for client administration and communication, with a focus on delivering excellent customer service. This is a full-time role, offering an exciting opportunity to lead a team aimed at ensuring safe and efficient processing, proactively managing client relationships, and maintaining and developing key relationships in support of the group's strategy.
Job Duties:
- Foster an inspiring team environment with open communication and promote a "one team" ethos across Client Services.
- Serve as a role model within Client Services, exemplifying best practices and professional behaviour.
- Set clear team and individual goals, ensuring alignment with organisational objectives.
- Delegate tasks effectively and set realistic deadlines for the internal team.
- Oversee the day-to-day operations of the team, ensuring smooth workflow and high productivity.
- Provide guidance, support, and mentorship to team members, ensuring efficient and effective onboarding processes.
- Identify training needs within the team and develop appropriate training programs to enhance team members' knowledge and skills in areas such as customer care and AML compliance.
- Utilise expertise in AML regulations to enhance robust procedures that align with industry standards and best practices.
- Ensure compliance with all applicable laws, regulations, and internal policies.
- Conduct comprehensive risk assessments on prospective clients to identify potential money laundering, fraud, and other illicit activities.
- Analyse customer information, transaction patterns, and other relevant data to make informed decisions.
- Oversee the due diligence process for new and existing clients, including KYC procedures, enhanced due diligence, and ongoing monitoring.
- Liaise with cross-functional teams, including Compliance, Legal, and Group Risk, to address compliance-related issues and streamline processes.
- Foster a collaborative environment to promote knowledge sharing and continuous improvement.
- Monitor team performance and report on key metrics, ensuring transparency and accountability.
- Listen to team members' feedback and resolve any issues or conflicts promptly.
- Develop the team in all areas of excellent customer service, ensuring high standards are maintained.
- Embrace change positively and oversee management and quality control, ensuring successful delivery of key strategic and tactical change programmes.
- Contribute to the local risk owner structure, ensuring robust risk management practices.
Job Requirements:
- 2+ years of proven experience in leading a team to deliver team and business objectives.
- Experience of AML compliance, preferably in a financial institution or a regulated industry.
- Strong knowledge of AML regulations, including KYC, CDD, and EDD.
- Self-motivated with effective time management skills.
- Effective leadership, with the ability to motivate and engage a team.
- Problem-solving mentality and approach.
- Ability to manage and prioritise own and team workload in a fast-paced environment and make decisions within the remit of their role.
- Previous experience within the Life Assurance industry is desirable.
- Ability to demonstrate a professional, positive, and customer-focused attitude at all times.
- Experience of handling external telephone calls with both clients and other stakeholders.
- Competent in Microsoft applications, including Word, Outlook, SharePoint, and Excel.
What You'll Love:
This role offers the chance to be part of a company that is committed to fostering an environment where employees can thrive. Our client values respect, integrity, quality, and innovation, and supports your personal and professional growth within a collaborative culture.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
