The Retirement & Savings Client Relationship Team Lead role offers an exciting opportunity for an experienced and customer-focused individual to join the Client Relationship Management team based in Guernsey. The successful candidate will be responsible for leading the delivery of exceptional service to a designated portfolio of Retirement & Savings clients. The position involves building strong relationships with clients, brokers, and internal stakeholders, while prioritising client retention and service excellence. The role requires strong leadership, communication, and problem-solving skills, alongside a passion for team development and process improvement. The candidate should hold experience with insurance, retirement, or savings products and exhibit a proactive and collaborative approach to meet client needs. The role is full-time, based in a premier international financial centre, delivering a unique opportunity to contribute to the organisation's success. Click here to read more

This role entails leading the Risk Team to ensure the effective embedding of the operational risk management framework across the organisation. Based in Guernsey, the position is pivotal in identifying, managing, escalating, and mitigating risk incidents, all while upholding the standards of risk reporting, governance, and control assessment processes. The successful candidate will be instrumental in presenting a prioritised risk agenda to various boards and committees. This senior position demands a proactive approach, strong analytical skills, and the ability to influence others effectively. Individuals must possess substantial experience in risk-focused roles within the financial services sector and a comprehensive understanding of risk frameworks, governance, and operational risk practices. This position offers an excellent opportunity for a driven risk professional to shape the risk strategy, support robust governance, and help foster a positive risk culture within the organisation. Click here to read more

The role of Head of Operational Marketing and Growth Enablement involves operational leadership of the marketing function, crucial for translating commercial objectives into effective marketing delivery across various jurisdictions. This position operates at the Associate Director level, providing essential technical expertise, operational guidance, and commercial advice to senior stakeholders. It entails the management of marketing operations, digital platforms, customer relationship management (CRM) systems, and marketing technology. Responsibilities include campaign execution, reporting, and ensuring governance, all aimed at aligning the marketing infrastructure with the organisation's growth ambitions. The successful candidate will oversee strategic supplier relationships, develop policies and processes, and lead continuous improvement within the marketing function. Additionally, this role includes line management for the Marketing Delivery Manager and the Marketing & Business Development Assistant, fostering capability within the team. Click here to read more

The Facilities Coordinator role is essential in ensuring a well-organised and efficient office environment. This full-time position involves managing office facilities and day-to-day operations, with some travel required for deliveries and errands. Key responsibilities include maintaining cleanliness and organisation, handling deliveries, and overseeing office supplies. The role also entails managing equipment functionality and conducting errands to support the team effectively. Candidates will play a vital role in creating a positive work atmosphere that supports employee productivity and satisfaction. Click here to read more

The Head of Compliance will be responsible for leading and managing all aspects of regulatory compliance and financial crime risk management. This full-time position reports directly to the CEO and will include roles as Compliance Officer and Money Laundering Reporting Officer (MLRO). The successful candidate will be the primary source of expertise regarding compliance matters, responsible for setting, assessing, and documenting the risk-based approach to managing financial crime across the organisation. This role will involve close collaboration with the Chief Risk Officer to provide second-line oversight on compliance and financial crime matters, ensuring that effective actions are taken in line with the organisation's risk appetite. The Head of Compliance will also guide senior management in recognizing risk drivers, thus enabling well-informed decision-making. This position represents an exceptional opportunity for a strategic compliance professional keen to enhance compliance frameworks while supporting the organisation’s growth. Click here to read more

The role of Client Relationship Manager within Yacht Ownership Services requires an experienced professional to manage an expanding fleet of yachts and deliver bespoke support to an international clientele. This opportunity involves overseeing a portfolio of yacht-owning entities while ensuring impeccable service delivery, accurate administration, and proactive coordination across all yacht ownership matters. The position demands an individual with a proven track record in client relationship management, particularly within the fiduciary arena, and entails leading a team of dedicated professionals. The role entails interaction with yacht owners, family offices, professional advisers, and other key stakeholders to foster long-term relationships and enhance the ownership experience. The successful candidate will be expected to maintain high service standards and ensure seamless communication while adhering to internal policies and regulatory requirements. It may involve some business travel and occasional work outside normal hours. Click here to read more

This role involves supporting Client Relationship Executives in managing a portfolio of Life and Disability clients, ensuring the consistent delivery of exceptional client service. The position is pivotal in collaborating closely with the Corporate Services team across multiple jurisdictions alongside key partners and stakeholders to uphold and elevate service standards. The successful candidate will possess strong attention to detail, excellent organisational skills, and effective time management abilities, with the capability to prioritise their workload independently. A proactive and driven approach to continuous improvement is essential, alongside robust communication skills. Candidates should ideally have 2–3 years of experience within a client service environment, preferably in the financial services sector. Proficiency in Microsoft Word, Excel, and Outlook at an intermediate level is also required, along with the ability to work efficiently under tight deadlines in a fast-paced atmosphere. Click here to read more

The role of a Junior Claims Handler involves delivering a high-quality claims service to customers within the insurance industry. This is an excellent entry-level opportunity for individuals seeking hands-on experience and the development of technical knowledge while supporting clients throughout the claims process. The successful candidate will work closely with colleagues, underwriters, and external service providers, managing claims in accordance with company policies and compliance standards. Excellent customer service is essential at every stage of the customer journey. This position will provide valuable insights into the workings of claims handling, emphasising teamwork and collaboration to meet business goals. Click here to read more