Our client is seeking a Service Concierge Relationship Manager to join their expanding Customer Experience team. This role is designed to provide a "concierge" style service to high-value partners and customers, offering a single point of contact for all interactions and requirements. The successful candidate will play a pivotal role in delivering first-class support, ensuring a gold standard experience for all high-value customers and partners. Click here to read more.
Job Duties:
- Serve as the primary point of contact for high-value partners and customers, ensuring their needs are met with the highest level of service and expertise.
- Deliver exceptional service to a select group of high-value partnerships, consistently exceeding their expectations.
- Provide partners and customers with complete reassurance and comfort, demonstrating expert knowledge and proficiency in managing their accounts.
- Collaborate across the business to support great customer outcomes, liaising with various departments to ensure seamless service delivery.
- Act as the go-to contact for customers, exhibiting strong problem-solving skills and a proactive approach to resolving issues.
- Serve as the main escalation point and "the face" of the client for key relationships, handling critical issues with efficiency and care.
- Assist in resolving technical queries by collaborating with customer services and specialists in technology, data, and senior leadership.
- Oversee the implementation of new customers and support contract renewals, ensuring smooth transitions and continued satisfaction.
- Effectively manage and prioritise workloads, ensuring that multiple tasks and projects are handled efficiently, and deadlines are met.
Job Requirements:
- Proven experience in a customer-facing role.
- Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong problem-solving skills with a proactive and resourceful approach to resolving issues.
- Demonstrated ability to manage and nurture high-value customer relationships, providing expert guidance and support.
- Proven ability to work effectively within a team and across different departments.
- A strong commitment to providing excellent customer service and enhancing the customer experience.
- Strong understanding of technology and data-related queries, with the ability to learn and adapt quickly (desirable).
- Experience in project management and the ability to handle multiple projects simultaneously (desirable).
- Proven experience within a technology or telecommunications environment (desirable).
What You’ll Love:
This is an exciting opportunity to join a rapidly growing team that values professionalism, empathy, and a commitment to excellence. You will have the chance to work closely with high-value clients, making a significant impact on their experience and contributing to the success of the client’s business. Your role will be integral in shaping and delivering a gold standard service, with the support of a collaborative and dynamic team. We look forward to receiving your application and discussing how you can contribute to the team.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
