Our client is seeking a Senior Administrator for Regular Premium and Legacy, based in the Isle of Man. The role involves contributing to the delivery of both personal and team objectives, ensuring the strategic goals of the organisation are met. This position requires providing exceptional, proactive, and quality-based customer service across various service disciplines. The role emphasises cross-skilling, learning, and development as key elements of the client services philosophy. Click here to read more.
Job Duties:
- Accurately and efficiently complete both standard and complex administrative tasks.
- Manage cases and customer/adviser queries from receipt through to resolution, supporting a full ownership approach.
- Proactively and reactively communicate with customers, advisers, and relevant parties via telephone, letter, or email to ensure work is processed efficiently.
- Review, chase, and close pended work within expected timescales.
- Implement solutions based on a strong understanding of administrative policies and procedures.
- Contribute to the review and updating of team procedures, ensuring a risk-based approach that protects client and business assets.
- Complete all tasks in line with group values, service standards, compliance guidelines, industry regulations, and cost-efficiency parameters.
- Maintain timely and professional contact with stakeholders, addressing issues proactively and reactively as needed.
- Provide support during the complaints process for clients, advisers, and colleagues.
- Work collaboratively to identify areas for improvement and resolve internal process weaknesses.
Job Requirements:
- Strong communication and interpersonal skills.
- Good understanding of anti-money laundering regulations.
- Ability to work independently and as part of a team.
- Decision-making skills within set guidelines and policies.
- Effective time management, with the ability to meet tight deadlines and plan short-term work activities.
- Ability to adapt to change and help others understand its benefits.
- Proactive problem-solving skills and the ability to offer new perspectives on existing solutions.
- Broad application of knowledge and skills across various situations.
- Awareness of market and industry trends.
- Proficiency in MS Office products and general PC literacy.
What You’ll Love:
You will be joining a dynamic team where learning, development, and cross-skilling are highly valued. The role offers an opportunity to contribute to meaningful objectives while working in an innovative and supportive environment. You will have the chance to develop your skills, support your colleagues, and make a positive impact on customer outcomes.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
