Customer Contact Analyst x 3

Our client is seeking a Customer Contact Analyst to play a crucial role in delivering positive outcomes for both customers and the business. In this role, you’ll support initiatives to improve customer service and enhance processes and procedures within contact centres. This opportunity offers the chance to refine your analytical skills and progress your career in a fast-paced, dynamic environment. Click here to read more.

Job Duties:

• Provide essential support to customers and colleagues within contact centres.
• Respond to and investigate queries related to business processes, policies, and procedures.
• Identify barriers to performance and recommend improvements to enhance efficiency.
• Collaborate with operational centres, providing coaching and support to improve efficiency and knowledge.
• Log incidents, maintain accurate records, and identify trends in day-to-day operations.
• Review manual or ineffective processes for opportunities to automate or improve.

Job Requirements:

• Strong planning and organisational skills, with the ability to manage multiple tasks under pressure.
• High attention to detail and accuracy in all tasks.
• Experience in analysing and using performance data.
• Ability to communicate information clearly and simply.
• An understanding of contact centre operations and performance metrics.
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.

What You’ll Love:

This role provides an opportunity to make a meaningful impact on customer service and business outcomes. You’ll gain experience in a fast-paced environment, with room to develop your analytical and operational skills. The position offers a supportive and collaborative atmosphere, with opportunities for career advancement within the company.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here