Our client is seeking a Technical Operations Senior Associate to join their Client Services team. This is a full-time role that focuses on ensuring compliance with regulatory standards, particularly in the areas of anti-money laundering (AML) and financial crime prevention for high-risk and politically exposed persons (PEPs). The position also involves handling client complaints, FATCA and CRS reporting, and contributing to the delivery of high-quality client service. Click here to read more
Job Duties:
- Cultivate and maintain strong relationships with key clients and advisors, ensuring their needs are met.
- Act as a point of contact for high-dependency client issues, resolving them promptly and effectively.
- Perform technical reviews of client files to meet regulatory requirements and manage transactions from start to finish as needed.
- Mentor client services professionals, promoting excellence and continuous improvement.
- Support the development and implementation of AML-focused technical solutions, aligned with regulatory expectations.
- Stay updated on AML regulations and integrate changes into existing technical solutions.
- Collaborate with internal compliance teams to ensure alignment with regulatory standards.
- Contribute to departmental objectives and personal performance development plans.
- Manage time effectively, meeting deadlines while handling a high volume of tasks.
- Complete administrative tasks accurately and efficiently.
- Handle client queries via telephone or written communication.
- Understand and adhere to all relevant policies and procedures governing regulatory obligations.
Job Requirements:
- Experience in performing technical reviews of client files to meet regulatory standards.
- Ability to develop and implement AML-focused technical solutions.
- Strong understanding of AML regulations, including industry-specific controls and risks.
- Proven ability to cultivate and maintain relationships with key clients and advisors.
- Proficiency in handling client queries through various communication channels.
- Self-motivated and capable of improving processes actively.
- Strong organisational and decision-making skills in a fast-paced environment.
- Commitment to delivering excellent customer service.
- Exceptional analytical and investigative skills with the ability to present findings effectively.
- Collaborative team player with a commitment to continuous improvement.
- Proficiency in managing client transactions from start to finish.
- Inquisitive nature with the ability to identify concerns, particularly related to KYC and CDD.
- Previous experience in life assurance is advantageous.
- ICA qualification to Certificate level is desirable.
- Competent in Microsoft applications, including Word, Outlook, SharePoint, and Excel.
- Knowledge of Finscan is advantageous.
What You’ll Love:
You will have the opportunity to work with a dynamic and professional team in a role that is central to regulatory compliance and high-quality client service. This position offers a challenging yet rewarding environment where you can develop your technical expertise and make a meaningful impact. We look forward to receiving your application and discussing how you can contribute to our client’s success.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
