Our client is seeking a Senior Client Manager to oversee client functions and ensure the delivery of client-focused services within the Client Support, New Business, and Payments teams in the Isle of Man. This role involves working closely with key business partners and stakeholders to maintain a strong regulatory framework, ensuring clients and intermediaries remain the priority throughout the account opening and operational support process.
Job Duties:
- Direct and oversee the daily operations of the client functions to support business goals.
- Maintain a strong focus on AML compliance and regulatory requirements.
- Develop and implement strategies to enhance client and intermediary satisfaction.
- Drive process improvements in client onboarding and service delivery.
- Collaborate with compliance colleagues to ensure adherence to regulatory and code requirements.
- Maintain up-to-date knowledge of regulatory policies and directives.
- Oversee risk management processes and ensure timely resolution of internal audit actions.
- Escalate issues and risk events, providing solutions to mitigate risks.
- Assess and approve account openings, periodic reviews, and payment provisions.
- Act as a point of escalation for problem resolution and complaints.
- Align client service processes with operations in South Africa.
- Evaluate employee performance, provide coaching, and identify development opportunities.
- Prepare reports for senior management and analyse data to monitor SLAs and client satisfaction.
- Ensure adherence to corporate values and regulatory policies.
Job Requirements:
- Strong communication skills and leadership capabilities.
- In-depth knowledge of Isle of Man financial services regulations, particularly AML and CFT risk.
- Experience in managing, mentoring, and evaluating staff performance.
- Ability to challenge current practices and drive improvements in quality and efficiency.
- Strong analytical skills with the ability to collect and assess data to mitigate risk.
- Proven ability to manage multiple projects, meet deadlines, and prioritise effectively.
- Ability to build and maintain effective relationships across all levels of an organisation.
- Proficiency in Microsoft Office applications.
- Over five years’ experience in the financial sector in a client-focused role.
- Strong understanding of business drivers within financial and professional services.
- Experience with onboarding complex structures is advantageous.
- Professional management qualifications are desirable.
What You’ll Love:
Our client fosters a family-oriented culture where trust, communication, and excellence drive success. With offices across multiple jurisdictions, they offer a supportive and engaging work environment with competitive benefits, including private healthcare, life insurance, flexible hours, pension access, volunteering opportunities, and career development initiatives.
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