Our client is seeking a Customer Services Administrator to join their team on a full-time basis, working Monday to Friday, 08:30 to 17:00. This role requires someone with strong communication skills and a passion for delivering excellent customer service. Please note that this position is open only to candidates who already hold a valid Guernsey work permit, as no local housing permit is available.
Job Duties:
- Respond efficiently to customer queries via email, chat, social media, and phone
- Maintain accurate records of all actions taken on customer accounts
- Resolve customer queries independently where possible, escalating when necessary
- Process phone orders accurately and handle delivery and tracking enquiries
- Manage product returns in accordance with company policies
- Investigate claims of damaged or missing goods and initiate delivery agent investigations when required
- Handle price match enquiries and process requests accurately
- Manage chargebacks from payment service providers
- Answer and route calls to the correct personnel via the Head Office landline
- Communicate clearly with team members to ensure a seamless customer service experience
- Support the Customer Service Manager with additional administrative tasks as required
Job Requirements:
- Previous experience in a similar role or strong transferable skills
- Ability to build and maintain strong communication and customer relationships
- Excellent verbal and written communication skills
- Ability to prioritise tasks and work to deadlines
- Strong organisational skills and ability to perform under pressure
- Excellent IT skills and familiarity with customer service platforms
- First-class customer service skills
What You’ll Love:
This is an opportunity to join a vibrant company that values fun, empowerment, adaptability, and teamwork. You'll work in a fast-paced, supportive environment where your contribution will be recognised and your development supported. If you thrive in a people-focused role and enjoy helping others, we look forward to receiving your application.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
