Our client is seeking a Senior Administrator to support the Manager and Supervisor within the Welcome and New Business teams. This full-time permanent role is vital in delivering a high standard of service to both internal and external clients by ensuring timely and accurate processing of all incoming requests. The successful candidate will play a key part in maintaining and improving service standards in line with the company’s operational plans.
Job Duties:
- Deliver accurate and timely processing of all New Business and Welcome team procedures
- Handle complex work items, supporting junior staff as needed
- Allocate daily workloads including post distribution
- Monitor team workflows and workloads, escalating concerns when necessary
- Ensure all team tasks are completed within service level agreements
- Provide ad hoc and structured training to junior team members
- Mentor and support the development of new and junior team members
- Review and maintain departmental procedures regularly
- Assist with updating the Skills Matrix quarterly to track staff development
- Contribute feedback on performance for team reviews and development planning
- Ensure adherence to regulatory legislation and compliance requirements
- Collaborate with other teams across Customer Services as needed
Job Requirements:
- Previous New Business experience in the Life Assurance or Investment industry
- Experience in Life Assurance administration
- Current or recent experience (within the last 12 months) of AML and Risk Assessments
- Strong attention to detail and administrative accuracy
- Excellent written and verbal communication skills
- Ability to manage workloads and prioritise effectively
- Proactive in identifying and resolving process issues
- Willingness to learn and contribute to personal and team development
- Flexible approach to supporting wider business needs
What You’ll Love:
You will join a forward-looking business with a supportive team culture where development is encouraged. This senior role offers a chance to mentor others, enhance processes, and contribute meaningfully to the growth and efficiency of the New Business function. We look forward to receiving your application.
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