Our client is seeking a temporary Customer Service Adviser to join their Customer Experience department. This role is open to both full-time and part-time applicants, with flexible working arrangements available for the duration of the contract. Working hours will be scheduled on a rota that includes evenings, weekends, and bank holidays. You will play a key role in delivering an outstanding experience to customers, handling queries, faults, and service requests over the phone and online, while promoting products and ensuring customer needs are met in a friendly, efficient manner.
Job Duties:
- Serve as a single point of contact for customers via inbound and outbound calls and online channels
- Provide first-line support for technical and general enquiries, along with service and sales assistance
- Offer accurate and articulate information about products and services including fibre, broadband, mobile, and promotions
- Enhance customer satisfaction by resolving queries efficiently and advising on suitable solutions
- Ensure customer interactions are completed with clarity around next steps and expectations
- Log and troubleshoot faults, aiming to deliver first-contact resolution or initiate appropriate processes
- Process customer orders accurately to support internal workflows and timely service delivery
- Carry out routine administration such as customer registrations, data maintenance, and reporting
- Uphold client values in all customer interactions to foster strong and lasting relationships
- Report major service issues promptly to the engineering and product teams
- Comply with data protection, regulatory requirements, and health and safety standards
- Participate in security awareness training and follow incident reporting protocols
- Maintain a high level of discretion, especially when handling sensitive or confidential data
Job Requirements:
- Proven experience in a customer-facing role with strong empathy and a commitment to customer satisfaction
- Excellent telephone manner and listening skills
- Strong written and verbal communication skills with the ability to simplify complex information
- Self-motivated and solution-oriented, with the ability to see issues through to resolution
- Comfortable working independently or collaboratively, with strong interpersonal skills
- Willingness to work flexible hours, including evenings, weekends, and bank holidays
- Well organised, accurate, and quality-focused in all aspects of work
- Interest in technology and willingness to learn new skills
- Smart appearance and commitment to upholding high standards of service
- Experience in a technical support or sales role is advantageous
- Knowledge of the telecommunications industry is beneficial
- Ability to use initiative and handle a wide range of problems
- Optimistic, cheerful attitude and calm under pressure
What You’ll Love:
This is an exciting temporary opportunity offering flexible working arrangements to suit your availability, whether full-time or part-time. You’ll join a supportive and forward-thinking team, work with the latest technology, and contribute to an exceptional customer experience. Our client is passionate about development, innovation, and community impact.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
