Senior Customer Services Administrator

Our client is seeking a Senior Customer Services Administrator for a permanent role suitable for an experienced administrator. This position is ideal for someone with a solid understanding of customer due diligence, withdrawal and surrender processing, as well as regulatory requirements. The successful candidate will play a vital role in ensuring that customer requests are handled efficiently and accurately while adhering to relevant compliance standards. This role requires a professional with a positive attitude and a proactive approach to problem-solving. It is essential to have a strong commitment to providing excellent customer service. Our client values their employees and offers opportunities for personal and professional development. Candidates must be prepared to work in a fast-paced environment while maintaining a high level of attention to detail. The ideal start date for this role is as soon as possible.

Job Duties:

• Vetting and executing customer requests for payments, ensuring all KYC/AML requirements and fraud prevention measures are met
• Raising payments accurately and efficiently within agreed service levels
• Contacting financial advisers and customers to request outstanding information

Job Requirements:

• Minimum of 4 years’ experience in Life Assurance, particularly in withdrawal/surrender processing
• A strong understanding of the Isle of Man Financial Services Authority's (FSA) Guidance Notes on Anti-Money Laundering and Preventing the Financing of Terrorism
• Excellent communication and organisational skills
• Strong attention to detail

What You’ll Love:

Our client offers a dynamic work environment with a commitment to developing its staff. This role provides the opportunity to be an integral part of a dedicated team, driving quality customer service while adhering to regulatory standards. You will enjoy being part of an organisation that values professionalism and supports your growth within the industry.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here