Our client is seeking a dedicated individual to take on the role of Client Contact and Pend Management. Situated in Guernsey, this position reports to the AML Manager and is part of the Periodic AML Review Team. The successful candidate will be responsible for managing communication with clients and brokers through various channels, ensuring timely and accurate responses. This role also entails tracking and managing outstanding requests for information and documentation, which is essential for maintaining operational efficiency and compliance. The ideal candidate will demonstrate strong attention to detail and accuracy, alongside excellent time management and organisational skills. They must be results-focused and comfortable handling high volumes of work under tight deadlines, with a self-starter attitude that allows for independent working. Strong relationship-building skills at all levels and regions will be crucial, along with the ability to provide a professional, client-focused approach that adds value.
Job Duties:
- Handle inbound and outbound communication, requesting the return of AML deficiencies identified by colleagues within the AML Periodic Review team, via telephone, email, letter, and video call.
- Maintain a professional and courteous approach in all interactions.
- Monitor and manage existing requests for outstanding information and documentation from clients.
- Follow up promptly to ensure timely completion and escalate where necessary.
- Update internal systems to reflect the status of client and broker communications.
- Maintain accurate records of all correspondence and outstanding items.
- Work closely with internal teams to ensure client requirements are met.
- Assist with administrative tasks related to client onboarding and ongoing servicing.
Job Requirements:
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and prioritise effectively.
- Attention to detail and accuracy in record keeping.
- Proficiency in MS Office is desirable, along with familiarity with CRM or workflow systems.
- Strong attention to detail and proven accuracy.
- Excellent time management, organisational and prioritisation techniques.
- Results-focused, comfortable with high volumes of work and deadline driven.
- Self-starter with the ability to work independently.
- Strong, driven mindset for continuous improvement.
- Ability to establish strong relationships at all levels and in multiple regions.
- Excellent communication and problem-solving skills.
- Ability to use initiative and contribute to the enhancement of processes and procedures to maximise efficiencies.
- Ability to adapt and willingness to learn and understand proprietary systems.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
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