Our client is an independent provider of bespoke private wealth, corporate administration, and yacht services, serving a diverse range of clients around the globe. They pride themselves on recruiting and retaining the brightest individuals, fostering an environment that promotes teamwork, collaboration, and respect. The Crew Services Officer will be the primary contact for all crew employment and payroll matters within an allocated portfolio of clients and yachts. This role offers an opportunity to work in a fast-paced, rewarding environment, where you will engage with a variety of global clients to formulate and deliver tailored solutions for owners of both private and commercial yachts. Joining our client’s Yacht Services team means being part of a company culture that values open communication and nurtures professional development while ensuring compliance with industry standards.
Job Duties:
- Manage the contract and payroll process from initial employment through to termination.
- Administer and process crew payroll, ensuring compliance with social security obligations.
- Onboard new clients/yachts and crew members in accordance with agreed procedures.
- Issue Employment Agreements for new crew members within 24 working hours of receiving required documentation.
- Accurately record all crew data on Business Central and in Document Management Systems, ensuring data integrity.
- Liaise directly with Yacht Owners, Captains, and Crew to efficiently handle day-to-day employment and payroll inquiries.
- Verify valid yacht, crew, and professional indemnity insurances are maintained.
- Collate and verify certification against safe manning documents to ensure crew compliance.
- Maintain valid crew certification and documentation, ensuring all contracts are in place within specified timeframes.
- Actively monitor and follow up on expiring Yacht and Crew certificates to ensure compliance.
- Conduct annual reviews of Safe Manning documents for each yacht, aligning with relevant requirements.
- Update documentation where necessary and escalate issues to senior management as needed.
- Arrange crew-related travel and record crew leave, as required.
- Assist with crew recruitment and engage with trusted partners when necessary.
- Support the broader team by maintaining information regarding yachts under management.
- Provide cover when members of the wider Crew Team are absent and undertake additional duties as requested.
Job Requirements:
- Educated to A-Level standard or above; yachting experience is preferred but not mandatory as full training will be provided.
- Proficiency in Microsoft Office (SharePoint, Outlook, Excel, Word, PowerPoint).
- Strong communication skills, both written and verbal, when dealing with clients, crew, and intermediaries.
- Ability to thrive in a fast-moving environment with tight deadlines and diverse tasks.
- Attention to detail and accuracy in all aspects of the role.
- Commitment to delivering the highest level of service and maintaining the firm's reputation.
- Solution-driven approach with a focus on client interests, integrity, and discretion.
What You’ll Love:
This role offers the opportunity to work within a dynamic and supportive environment where teamwork and collaboration are fundamental values. Our client is dedicated to providing you with full training to ensure your success in the role, alongside exposure to a global clientele and diverse challenges. You will be part of a culture that actively promotes diversity and inclusion, encouraging every individual to bring their authentic self to work. The position is based in the Guernsey office, allowing you a chance to engage with clients personally, attend key events, and further your professional development in a thriving sector. This is more than just a job; it’s a chance to grow within a community that champions your potential.
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