The Senior Manager for New Business will oversee the entire onboarding process within a leading independent provider of bespoke private wealth, corporate administration, and yacht services. This pivotal role demands comprehensive oversight of a multi-jurisdictional team to ensure regulatory compliance and an exceptional client experience. The successful candidate will be instrumental in refining the onboarding strategy and implementing process improvements while working closely with Compliance, Risk, and relevant stakeholders. This full-time position requires strong commercial insight and strategic leadership to drive operational excellence. The role comes with significant responsibilities, including the management of the centralised onboarding process via the KYC360 platform. The individual will be responsible for overseeing extensive KYC, AML, and client suitability assessments in line with legal frameworks. Additionally, they will work collaboratively with third-party introducers and external advisors, while championing the organisation's values, and fostering a culture of professionalism and teamwork.
Job Duties:
- Lead and refine the onboarding process using the KYC360 platform, ensuring alignment with regulatory and operational standards.
- Oversee comprehensive KYC, AML, and client suitability assessments; ensuring compliance with legal and regulatory frameworks.
- Liaise with third-party introducers, prospective clients, and external legal or tax advisers.
- Develop and maintain policies, procedures, guidance, and training programmes for onboarding activities.
- Assist in designing and implementing risk controls in collaboration with business teams.
- Consolidate reporting on the status of new business take-on across the Channel Islands and U.K.
- Review lost or rejected business to identify trends and areas for improvement.
- Ensure compliance with Group Outsourcing policies in interactions with operating entities.
- Support regulatory examinations related to onboarding and new business processes.
- Manage the KYC360 platform, ensuring it evolves to meet business and regulatory needs.
- Review and implement Group Policies relevant to the onboarding function.
- Drive development and enhancements to Acumen, focusing on data quality and regulatory reporting obligations.
- Champion organisational values, promoting a culture of professionalism, collaboration, and leadership.
- Contribute to the Group’s strategic direction and operational priorities.
- Participate in Committees as required.
- Foster a culture of ongoing learning and development.
- Ensure clear communication within the team and encourage upward feedback.
- Demonstrate leadership through conduct, decision-making, and role modelling.
- Maintain up-to-date technical expertise and proactively identify personal development needs.
- Log continuing professional development (CPD) activities as necessary.
Job Requirements:
- A minimum of 10 years' experience in a relevant role.
- Achievement of a recognised professional qualification.
- Exceptional communication skills to build cross-business relationships and liaise with external parties.
- Broad understanding of sector risks, including regulatory, data security, and people-related risks.
- Excellent knowledge of identifying ownership of structures per regulatory requirements.
- Strong knowledge of industry best practices across Private Wealth, Funds, and Corporate Services.
- Experience in a cross-jurisdictional Private Wealth/Corporate Services environment.
- Proven ability to produce high-quality technical reports.
- Excellent presentation skills.
- Sound commercial and regulatory judgement.
- Capability to coach, mentor, and develop junior colleagues.
What You’ll Love:
This role offers the opportunity to play a key part in maintaining and enhancing the organisation's reputation. Working within a collaborative environment, there are opportunities to develop skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
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