Sales Executive

Our client is seeking a Sales Executive to join their Future Ready Team. This full-time role offers a salary, plus commission, and is primarily based in a customer service environment. As a Sales Executive, you will be instrumental in delivering exceptional customer service while promoting various products, including Fibre Broadband, Mobile Tariffs, and Hardware. Your main responsibilities will revolve around offline customer engagement, with a focus on managing case inquiries, handling email correspondence, and completing administrative tasks accurately and efficiently. You will ensure that customers receive timely and personalised support, assessing their needs and recommending suitable solutions to enrich their connectivity and digital experience. In addition, you may assist with inbound calls as a secondary support function and take part in outbound activities and events as needed. This is an exciting opportunity for you to enhance customer journeys, convert inquiries into sales, and contribute to high levels of customer satisfaction.

JOB DUTIES:

• Deliver outstanding customer service while promoting Fibre Broadband, Mobile Tariffs, and Hardware products.
• Manage and progress customer enquiries and sales cases through effective case management and email correspondence.
• Provide clear, timely, and personalised support to customers, ensuring their needs are met.
• Assess customer requirements and recommend suitable solutions to enhance connectivity and digital experiences.
• Assist with inbound calls as a secondary support function to maintain seamless service across all contact channels.
• Participate in outbound activities, including attendance at events through the mobile shop as necessary.
• Convert customer enquiries into sales by delivering an efficient and personalised customer journey.
• Resolve customer cases effectively, aiming for high levels of customer satisfaction.

JOB REQUIREMENTS:

• Demonstrated experience in a sales or customer service role is essential.
• A strong understanding of customer needs and sales processes is required.
• Excellent communication skills, both written and verbal, are necessary.
• Strong organisational skills and attention to detail to manage multiple enquiries and administrative tasks efficiently.
• Ability to assess customer requirements and recommend appropriate solutions effectively.
• A proactive and engaging approach to customer interactions is vital.
• Experience with case management systems or related software applications is desirable.
• Flexibility to adapt to outbound activities and attend events as needed is important.

WHAT YOU’LL LOVE:

This role offers a competitive salary complemented by commission opportunities, allowing you to benefit from your sales achievements. You will enjoy a supportive working environment focused on outstanding customer service and personal development. Our client is dedicated to fostering an engaging culture, ensuring that you have the necessary tools and resources to succeed in your role while making a positive impact on customer experiences.

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