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Showing jobs 1 to 38 of 38.

Professional Services Consultant, Unified Communications - Guernsey

A new opportunity has arisen for a confident Professional Services Consultant to deliver complex enterprise solutions for customers, assisting with the growth of the companies' enterprise business. You will be able to build, grow and own the pre-sales relationship within the sales team, liaising with internal departments and suppliers to deliver network solutions to the target customers. The role will also involve assisting all of the sales team and have the ability to interact with both technical and operational staff at all levels. You must have 7+ years’ demonstrable experience with professional level Mitel qualifications. Sales experience related to telecommunications networks and prior roles in solution consulting and technical architect would be a distinct advantage.

Ref: 21633
OV Account Manager - Isle of Man

Our client is seeking a highly adaptive, flexible and dynamic individual with previous Account Manager or experience within Telecoms to join their team, on a permanent full-time basis, to manage and develop exceptional customer account relationships and support to their key IoT partners, in order to maximise revenue potential through the provision of first-class customer service and support. The successful candidate will have experience of working within mobile arena and familiarity with platforms as well as experience of delivering presentations.

Head of Procurement & Governance - Jersey

A new and exciting opportunity has arisen for a Head of Procurement & Governance to support our client’s strategy by developing key supplier and stakeholder relationships to meet the current and future needs of the Group, by driving value through these partnerships, combined with defining and developing a governance framework that is proportionate to the evolving business. You will develop and manage the procurement strategy to support the business to control costs and ensure a robust supply chain. This role involves developing and implementing strategies, policies & systems, and ensuring processes & investment plans are aligned to company strategic objectives. If you have substantial knowledge and experience of a procurement and governance role, or similar, within a commercial environment, then get in touch!

Ref: 23971
Head of Procurement & Governance - Isle of Man

A new and exciting opportunity has arisen for a Head of Procurement & Governance to support our client’s strategy by developing key supplier and stakeholder relationships to meet the current and future needs of the Group, by driving value through these partnerships, combined with defining and developing a governance framework that is proportionate to the evolving business. You will develop and manage the procurement strategy to support the business to control costs and ensure a robust supply chain. This role involves developing and implementing strategies, policies & systems, and ensuring processes & investment plans are aligned to company strategic objectives. If you have substantial knowledge and experience of a procurement and governance role, or similar, within a commercial environment, then get in touch!

Head of Procurement & Governance - Guernsey

A new and exciting opportunity has arisen for a Head of Procurement & Governance to support our client’s strategy by developing key supplier and stakeholder relationships to meet the current and future needs of the Group, by driving value through these partnerships, combined with defining and developing a governance framework that is proportionate to the evolving business. You will develop and manage the procurement strategy to support the business to control costs and ensure a robust supply chain. This role involves developing and implementing strategies, policies & systems, and ensuring processes & investment plans are aligned to company strategic objectives. If you have substantial knowledge and experience of a procurement and governance role, or similar, within a commercial environment, then get in touch!

Ref: 23970
Enterprise Support Engineer - Isle of Man

Itchyfeet are working on a new exciting opportunity for an Enterprise Support Engineer to work on a permanent, full-time basis. You will be responsible for the operational delivery of our client’s portfolio of enterprise managed services, including but not limited to managed networks, firewalls and various cloud services. You’ll demonstrate your strong technical skill set by acting as the first escalation point for incidents, whilst identifying root causes in addition to monitoring, supporting, and performing operational maintenance of the Enterprise Support tool set and systems across this business. The successful candidate will be able to understand and comply with the licence and other regulatory rules applying to the position and have an understanding of health and Safety responsibilities. Please note you will be required to join a callout rota to provide out of hours cover which includes nights, weekends and Bank Holidays.

Enterprise Support Engineer - Jersey

Itchyfeet are working on a new exciting opportunity for an Enterprise Support Engineer to work on a permanent, full-time basis. You will be responsible for the operational delivery of our client’s portfolio of enterprise managed services, including but not limited to managed networks, firewalls and various cloud services. You’ll demonstrate your strong technical skill set by acting as the first escalation point for incidents, whilst identifying root causes in addition to monitoring, supporting, and performing operational maintenance of the Enterprise Support tool set and systems across this business. The successful candidate will be able to understand and comply with the licence and other regulatory rules applying to the position and have an understanding of health and Safety responsibilities. Please note you will be required to join a callout rota to provide out of hours cover which includes nights, weekends and Bank Holidays.

Ref: 25235
SOC Senior Support Technician - Jersey

Our client is seeking a SOC Senior Support Technician to join their team, on a permanent basis, working 37.5 hours per week, on a 24x365 shift rota. You will be required to coordinate the workload with the on-shift technicians, perform and receive escalations whilst on shift, demonstrate excellence and lead by example mentoring other SOC team members. All these attributes should shorten the duration of network faults and provide a professional support service to our client’s Enterprise customers. This is achieved through championing the needs of affected enterprise customers, professional and one team behaviours and following the Company’s Event and Incident, Change management processes. The successful candidate will hold a Network+, Cisco CCENT or equivalent IT qualification with a minimum of two years’ experience in a Customer Service environment.

Ref: 25233
Service Manager - Jersey

Our client is seeking a Service Manager on a permanent, full-time basis, to join their team, responsible for the service relationship within the business, ensuring that customer satisfaction is high at all times. You will hold a portfolio of Tier 1 and Tier 2 customers, and meet on an agreed meeting schedule and perform service management reviews, including reporting, minuting the meetings and tracking actions. You will also deal with logged faults or escalations on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates. The successful candidate will understand licence and regulatory rules of a telecoms business and have skill and experience in dealing directly with customers by showing them excellent customer service. It is essential that you have a good knowledge of Microsoft Office and it would be beneficial if you hold a recognised business qualification.

Ref: 24912
IP Network Engineer - Guernsey

Our client has a unique opportunity for a skilled individual to join their team as a IP Network Engineer, on a permanent full-time basis, to be responsible for the engineering provision, development, management and maintenance of the company IP/MPLS networks, broadband BNGs, DDoS protection and related systems and platforms.  In addition, the role will require you to propose and develop appropriate operational, maintenance and provisioning procedures in order to ensure the reliability of the above networks to meet customer needs and service levels. The successful candidate  will have strong proven IP and technical networking knowledge, experience in developing, managing and supporting IP networks and using Cisco IOS, IOS-XE and IOS-XR operating systems. This is a brilliant opportunity, involving technical work and customer service.

Ref: 24601
IT Services Technician - Jersey

Our client is looking to recruit an IT Services Technician to join their busy team, on a permanent full-time basis. You will be required to support the development, management and maintenance of the internal IT systems and networks. Experience in deploying and managing endpoints via SCCM and Microsoft Intune including Hybrid joined devices is required for this role along with experience supporting Office 365, deploying and managing public cloud services within Azure and knowledge of exchange online and Azure Active Directory.  If you can produce accurate, good quality work and are self-motivated with the ability to work alone or as part of a team with a flexible attitude, then our client would love to hear from you!

Ref: 22955
Group Professional Services and Product Director - Jersey

Itchyfeet has a new senior opportunity for a candidate to be responsible for the management and delivery of our client’s Professional Services and Product Management. You will be responsible for leading and developing these teams with respect to consultancy, sales support, opportunity development, product innovation, operational engineering delivery and ongoing support. Duties include developing the Professional Services ability to provide further presales support in Cybersecurity, Cloud Solutions and Managed ICT Services to grow revenue’s and manage the delivery of technical projects ensuring adherence to project workflow. The successful candidate will have current Communications Manufacturer accreditation or relevant Technical Degree and have a Leadership and Management qualification or Foundation Degree and experience in project and resource management.

Ref: 24419
Professional Services Engineer, Network & Security - Isle of Man

Our client is seeking someone with a broad technical background who has a strong working knowledge across LAN / WAN / WLAN technologies. Key areas of experience include network operation of wired / wireless networks, and configuration and deployment of Cisco and Meraki hardware. The role will predominantly be hands-on, implementing technical solutions for clients designed by Professional Service Consultants whilst also building relationships with clients and demonstrating a high level of customer service. There will also be opportunity for solutions architecture / design within the role and proposal writing. The successful candidate will hold a minimum of CCNA routing and switching qualification, although a CCNP is preferred, alongside 3-7 years’ proven experience of implementing and supporting network solutions based upon Cisco switching & routing and Cisco and Meraki Wireless.

Professional Services Engineer, Modern Workplace - Isle of Man

As a Professional Services Engineer you will support and implement solutions based around communication and collaborative systems, and workplace services, on a permanent full-time basis. You’ll work with a team who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation. You’ll demonstrate strong technical competence and business acumen through engaging in technology decision-making discussions related to agility and business value. The ideal candidate will have extensive experience within Microsoft, Intune, SCCM, Enterprise Mobility + Security (EMS) and Teams. Hands on experience with Wires and Wireless networking is essential, along with a professional certification such as MCP, CCNA, CompTIA A+.

Security and Internet Services Engineer - Jersey

Itchyfeet has a fabulous new opportunity for a candidate to be responsible for the active management and development of our client’s security and ISP estate. You will manage internal security technology and tools, ISP environments including AAA, DNS and Linux operating systems and monitor identity and access management. The successful candidate will have experience in administering Linux Operating systems, using orchestration tools such as Ansible and writing code such as Python / JSON. The candidate will configure and maintain security technology such as Firewalls, EDR, IPS, Log correlation and SIEM.  You’ll ideally hold a qualification in computer science and an IT or Cybersecurity accreditation / Network, Firewall or IT accreditation. Additionally, you will be required to join a callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.

Ref: 24232
Security and Internet Services Engineer - Guernsey

Itchyfeet has a fabulous new opportunity for a candidate to be responsible for the active management and development of our client’s security and ISP estate. You will manage internal security technology and tools, ISP environments including AAA, DNS and Linux operating systems and monitor identity and access management. The successful candidate will have experience in administering Linux Operating systems, using orchestration tools such as Ansible and writing code such as Python / JSON. The candidate will configure and maintain security technology such as Firewalls, EDR, IPS, Log correlation and SIEM.  You’ll ideally hold a qualification in computer science and an IT or Cybersecurity accreditation / Network, Firewall or IT accreditation. Additionally, you will be required to join a callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.

Ref: 24231
Retail Sales Consultant - Jersey

A brilliant opportunity has arisen to work as a Retail Sales Consultant on a full-time, permanent contract. The role will have you providing an efficient, professional sales and support service to customers looking to purchase products and services sold by the company including mobile and residential fixed services. This is a strongly customer-focused role,  in which training will be provided on areas such as licence and regulatory rules applying to the position, retail policies, processes and procedures and security awareness. It is essential for the applicant to have good personal presentation, good verbal communication skills, previous sales experience and an enthusiasm for technology. If you are a self-motivated individual who can work as part of a team or on your own, get in touch as our client would love to hear from you!

Ref: 24079
Customer Support Officer x3 - Isle of Man

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This permanent position will require you to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will be required to provide technical support on fault finding on mobile/broadband services and work with the engineering teams to resolve faults. The successful candidates will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Customer Support Officer x3 - Isle of Man

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This permanent position will require you to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will be required to provide technical support on fault finding on mobile/broadband services and work with the engineering teams to resolve faults. The successful candidates will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Customer Support Officer x3 - Guernsey

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This is a permanent role where candidates will be required to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will additionally provide technical support on fault finding on mobile / broadband services and work with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Ref: 23949
Customer Support Officer x3 - Guernsey

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This is a permanent role where candidates will be required to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will additionally provide technical support on fault finding on mobile / broadband services and work with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Ref: 23949
Professional Services Associate Consultant, Network & Security - Jersey

This is a new and exciting technical role providing post-sales consulting, implementation and support in security and networking solutions. The Professional Services Associate Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The Associate Consultant has demonstrated his/her ability to participate in the success of projects from the pre-sales/scoping phase to project closure. The successful candidate will have acquired their Cisco CCNP routing and switching qualification, have proven experience of implementing and supporting solutions based upon; Cisco Switching, Cisco and Meraki Wireless, and Cisco Routing. The position requires a team player with excellent written and verbal communication skills who can follow a structured approach for designing and implementing solutions.

Ref: 23864
Senior Enterprise Support Engineer - Jersey

As a Senior Enterprise Support Engineer you will be a key member of a team being responsible for the operational delivery of our client’s portfolio of enterprise managed services, including but not limited to managed networks, managed firewalls, managed operating systems, and managed cloud services. You will assist in the development of colleagues and deputise for the Enterprise Support Manager as required. You will demonstrate your considerable technical skill set by taking a leading role in the team. You will require 3+ years’ experience in a similar role, technical expertise in Cisco CCNA minimum (CCNP preferred) and Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS. This role is Mon-Fri working between 07:00 and 18:00, sharing an early/late pattern with other Enterprise Support Engineers, ie 07:00-15:30 or 09:30-18:00.

Ref: 23837
IT / Customer Service, 2-year Academy - Jersey

This is a new and exciting opportunity for trainee candidates to start a 2 year programme that will provide Academy members the opportunity to gain experience in both technical and commercial environments within our client’s telecommunications business. You will gain an understanding of the company as a whole and therefore you will be enables to find out which area you would like to work in as your next career path step. You will split your time across the two years by working in a Customer Support role within the retail team and the Engineering Team. The entry requirements are 5 GCSEs graded C or above, including English, Maths and a Science subject and an advanced level qualification such as A Levels, BTEC or NVQ . It would be advantageous that these advanced level qualifications are IT based. Applicants must also have good communication skills with the willingness to learn and provide excellent customer service.

Ref: 23785
Retail Sales Advisor - Jersey

A brilliant opportunity has arisen for a Retail Sales Advisor to join our client’s team, on a permanent part-time basis, working 30hrs per week on a shift pattern, between the hours of 9am and 5:30pm Monday to Saturday. You will  provide an efficient, professional sales and support service to customers looking to purchase products and services sold by the commercial business including Mobile and Residential Services. Ideally, the successful candidate will have previous experience working in a retail or a customer service environment within a telecommunications role.  In addition to this, you will have good communication skills, and be self-motivated to work as part of a team with the ability to work alone. If you have an enthusiasm for technology and customer service, this could be the role you have been searching for!

Ref: 23771
Professional Services Consultant, Unified Communications - Jersey

A new opportunity has arisen for a confident Professional Services Consultant to deliver complex enterprise solutions for customers, assisting with the growth of the companies' enterprise business. You will be able to build, grow and own the pre-sales relationship within the sales team, liaising with internal departments and suppliers to deliver network solutions to the target customers. The role will also involve assisting all of the sales team and have the ability to interact with both technical and operational staff at all levels. You must have 7+ years’ demonstrable experience with professional level Mitel qualifications. Sales experience related to telecommunications networks and prior roles in solution consulting and technical architect would be a distinct advantage.

Ref: 23692
Service Delivery Analyst - Jersey

Our commercial client seeks a talented service delivery analyst to join their Jersey team to ensure that the highest level of customer service is provided to customers through the company’s “121” phone and email service. In this role which has full training provided, responsibilities will include but not be limited to answering calls and emails in a timely and professional manner, solving as many issues as possible within the first call/email, logging support requests, taking ‘end to end’ responsibility and escalating issues or complaints where necessary. This role would be well suited to someone with excellent communication and customers service skills, who is computer literate, with knowledge of mobile phone technology, terminology and billing. It would be advantageous for the candidate to have a second language.

Ref: 23062
Service Advisor - Jersey

Are you looking for a fulfilling role in sales, holding several years’ experience with good customer service and communication skills? If so, this brilliant new opportunity will involve the day to day responsibility for  maximising the showroom sales revenues and providing an exemplary service to the customer in tele-communications. Daily duties will include, but is not limited to, meeting sales targets, providing high quality levels of customer service selling special promotions, maximising showroom sales and being fully up to date with customer interface processes such as billing, complaint management, customer relationship management and documentation compliance and completion. If you are an enthusiastic hard worker with a “can-do” attitude, get in touch!

Ref: 22857
FTTP Installation Technician - Guernsey

Our client is seeking a pro-active and energetic individual with a driving licence to work as a FTTP Installation Technician on a permanent, full time basis. You will be required to install, test, and commission residential and business fibre broadband services together with associated wiring systems, WiFi routers and terminals.  This includes working at heights to install and repair services in adverse weather conditions. The successful candidate will be technically skilled or willing to obtain this level, have strong problem solving and customer service skills, be self-motivated and have a basic knowledge of cabling systems and techniques. Experience in fibre-optic cable handling, fusion splicing and in a customer service or operational environment would be advantageous.

Ref: 22762
Professional Services Engineer, Network & Security - Jersey

Itchyfeet are working on an exciting hands-on role, which involves implementing technical solutions for clients designed by the Professional Service Consultants whilst also building relationships with clients and demonstrating a high level of customer service. There will also be opportunity for solutions architecture/design within the role and proposal writing. You must have a broad technical background and have a strong working knowledge across LAN/WAN/WLAN technologies alongside 3-7 years’ experience in implementation and support of Cisco and Meraki hardware (switching, routing, firewalls, wireless). If you are a highly organised individual who can demonstrate high levels or accuracy and excellent time management, our client would love to hear from you!

Ref: 22505
Professional Services Engineer, Modern Workplace - Guernsey

Our client is seeking a pro-active Professional Services Engineer to join their Modern Workplace team, on a permanent full-time basis. You will be responsible for supporting and implementing solutions based around communication and collaboration systems, and workplace services including desktop solutions, collaboration technologies, voice solutions and enablement of secure remote working environments. You will be part of a team of customer-focused professionals who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation. If you have 3-7 years’ experience in a similar role and experience in programmes and software such as Microsoft 365, Azure ATP, DLP, AIP, Group Policy, Exchange, Windows Server OS and Windows Desktops, then get in touch!

Ref: 22504
Fibre Change Over Officer x2 - Guernsey

Our client is seeking two Fibre Change Over Officers to work on a temporary, full-time basis until December 2026. You will visit premises in Guernsey and arrange a convenient date and time to changeover clients’ broadband and / or landline services, explaining to the occupier that Guernsey Fibre is the island wide infrastructure project to install the latest fibre optic telecommunications connection to all properties. You will then arrange for Engineers to survey the premises and install fibre. The successful candidate will hold a current category B driving licence, present a professional and positive image, have good communication, interpersonal and organisational skills and be self-motivated with the ability to work alone. You’ll also possess strong influencing skills and be able to deliver a consistent message.

IT Services Technician - Guernsey

Our client is seeking an IT Services Technician to join their team, on a temporary full-time basis, until the end of December 2022, to support the development, management and maintenance of the Group’s internal IT systems and networks. You will have  experience in deploying and managing endpoints via SCCM and Microsoft Intune, including Hybrid joined devices as well as knowledge and experience in supporting Office 365, Exchange online and Azure Active Directory. Professional IT accreditations are desirable but not essential. The successful candidate will be able to communicate effectively with external parties and staff at all levels, whilst producing accurate, good quality work with a flexible attitude and an enthusiastic approach to tasks.

Retail Sales Consultant - Jersey

This is a fabulous new temporary opportunity until the end of July 2023, to provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services sold by our client, including mobile and residential fixed services. You will present an efficient and professional sales service for all customers and work to meet personal and group targets. The successful candidate will have good personal presentation, a passion for putting customers first, good verbal communication skills and previous sales experience. You will also need to be self-motivated with the ability to work alone or as part of a team.

Installation Technician - Guernsey

Our client is seeking several FTTP Installation Technicians to join their team, on a temporary full time basis, working shifts 08:00 – 20:00 Mon – Fri and 08:00 – 17:00 Sat/Sun. You will install, test, and commission residential and business fibre broadband services together with associated wiring systems, WiFi routers and terminals.  This includes working at heights to install and repair services in adverse weather conditions. The successful candidates will have the ability to communicate effectively with individuals at all levels, be technically minded and have a basic knowledge of cabling systems and techniques. A current valid driving licence is essential. 

Customer Call Assistant - Jersey

Do you have customer service experience with an excellent telephone manner? If so, our client is seeking a pro-active individual to join their team on a temporary two month contract, with an immediate start date, to telephone an existing customer base to inform them of new products. It is essential for the candidate to have good spoken language, to be comfortable with talking on the phone, and the ability to take clear notes from calls, logged onto an Excel spreadsheet.  

Access Network Fibre Jointing Technician - Guernsey

This is a new and exciting fixed term contract until December 2026, to carry out construction/installation/maintenance of underground duct and fibre cables in the Access Network of the Bailiwick of Guernsey, Jersey and IOM, to include the termination and installation of cables at distribution points, fibre nodes, CBT’s and optical mainframes. This role does involve working at heights and underground for installation and repairs and the main duties will include, but are not restricted to, interception and splicing of fibre optic cables, end to end testing, fault tracing and the interpretation of schematics. You will need basic knowledge of cabling systems and techniques, good vision, digital skills, strong analytical and problem solving skills and good interpersonal skills with both internal and external customers. A qualification in computer science or a related field is desirable as is experience or a qualification in electrical/electronic engineering.

FTTP Installation Technician - Guernsey

Our client is seeking a pro-active and energetic individual with a driving licence to work as a FTTP Installation Technician on a temporary, full time basis. You will be required to install, test, and commission residential and business fibre broadband services together with associated wiring systems, WiFi routers and terminals.  This includes working at heights to install and repair services in adverse weather conditions. The successful candidate will be technically skilled or willing to obtain this level, have strong problem solving and customer service skills, be self-motivated and have a basic knowledge of cabling systems and techniques. Experience in fibre-optic cable handling, fusion splicing and in a customer service or operational environment would be advantageous.

Showing jobs 1 to 38 of 38.