Showing jobs 1 to 15 of 15.
This role provides an opportunity for a Technical Consultant specialising in Enterprise Architecture to take a lead in driving digital transformation for clients. The position involves strategic guidance and technical leadership, aiming to ensure alignment between business objectives and state-of-the-art IT architecture. The successful candidate will design and optimise enterprise-level solutions that deliver scalability and efficiency, making a significant impact on organisations. As a trusted advisor to senior stakeholders, the individual will define architecture standards and lead the high-level solution design for complex programmes. They will champion best practices, explore emerging technologies, and influence decisions that foster innovation across the enterprise. This role offers a platform for growth as a strategist and innovator, providing exposure to advanced technologies and the chance to see the tangible results of their contributions. Click here to read more
This role is for a Mobile Device Management Service Manager and is expected to deliver a comprehensive service management and customer support function centred in a retail environment. The position requires a commitment of 37.5 hours per week from Monday to Friday, with the postholder spending a minimum of three days weekly focused on managing a key customer Mobile Device Management (MDM) contract. Responsibilities include ensuring that mobile devices, users, tickets, and service requests are managed securely and in accordance with established processes and Service Level Agreements. The role entails day-to-day operational delivery, coordinating work, addressing routine requests, escalating specialised issues, and maintaining effective communication with customers to foster a positive service experience. In addition to MDM responsibilities, the candidate will provide support for door-to-door and home-visit activities while also offering shop-floor assistance as needed. This multifaceted position plays a crucial role in ensuring customer satisfaction and operational efficiency. Click here to read more
Our client is seeking a Business Service Operations Engineer for a full-time position, operating 37.5 hours per week, based on the Isle of Man. This office-based role is integral to the frontline support team, primarily focusing on service delivery and coordination for business customers. The engineer will ensure that customer requests and issues are efficiently resolved to the highest standards. Key responsibilities include managing service requests, overseeing the provisioning, maintenance, and cancellation of enterprise business services, and coordinating customer order requests. The successful candidate will be the primary contact for business customers, managing their service lifecycle from initial request through to completion. Strong ownership and accountability for the service delivery process are essential. In instances where technical resolution is necessary, the engineer will support technical teams by providing product knowledge to assist with problem resolution. The role is structured around standard working hours from Monday to Friday, with flexibility within the hours of 8am and 6pm. Click here to read more
Our client is seeking a Business Customer Operations Engineer to join their frontline support team, dedicated to delivering exceptional service to business customers. The role entails providing a seamless and professional service that ensures customers' requests and issues are efficiently resolved to the highest standards. This role is particularly suited for individuals who possess a strong sense of ownership and accountability, focusing on delivering first-time fixes whenever possible. Successful candidates will take charge of customer problems, striving for independent resolution while learning from the escalation process when necessary. The ability to document solutions for future reference is vital. This position operates on a full-time basis, with a working week of 37.5 hours, encompassing an 8am to 8pm shift rota. Click here to read more
Our client is seeking a Business Customer Service Engineer to join their frontline support team for business customers. In this full-time role, you will be responsible for providing a seamless and professional service, ensuring that customer requests and issues are resolved efficiently and to the highest standard. The position demands a strong sense of ownership and accountability, with an emphasis on delivering first-time fixes whenever possible. While independently resolving customer problems, you will document solutions and apply your learnings for future reference. The role encompasses responding to incidents, managing service requests, and overseeing the provisioning, maintenance, and cancellation of enterprise services. You will collaborate with other teams to ensure effective service delivery and may conduct engineering visits to customer sites as required. Additionally, you will participate in a rotational on-call schedule to provide evening, weekend, and bank holiday support. Operating Monday to Friday from 8am to 8pm, you will rotate through three shift patterns: 8am-4:30pm, 9:30am-6pm, and 11:30am-8pm. Click here to read more
Our client is seeking a Mobile Voice Core Engineer to ensure the reliable operation, maintenance, and evolution of their Mobile Core network, which includes CS, EPC, IMS, and associated platforms. This full-time position involves 37.5 hours of work each week, with the opportunities available in Guernsey, Jersey, or the Isle of Man. The role reports to the Senior Mobile Engineer and collaborates with Mobile, Fixed, Transmission, and IP teams, as well as the Security Architect and Product teams. In this role, you will deliver high availability and performance for Packet Switched (PS) and Circuit Switched (CS) services, supporting technologies such as VoLTE and 5G Core. As a subject matter expert for IMS-based services, you will provide technical support for integration, troubleshooting, and optimisation. The successful candidate will also play a key role in ensuring that the network meets performance metrics and provides exceptional service quality. Click here to read more
Our client is seeking a highly skilled Senior Infrastructure Engineer to join their team in Guernsey, Jersey or the Isle of Man. This role is integral to the architecture, installation, and operation of hardware and software technologies that host cloud services. The successful candidate will be responsible for the end-to-end delivery of a comprehensive cloud suite, including IaaS, disaster recovery, backup, network, security, and associated services across various virtualisation platforms and cloud stacks. The role will involve investigating, designing, deploying, and automating new technologies to meet both current and future needs in the evolving cloud services market. The Senior Infrastructure Engineer will collaborate closely with customers to design and deliver complex, enterprise-level infrastructures. From initial engagement to solution design and ongoing support, the individual will engage in the full lifecycle of service delivery, ensuring high standards and customer satisfaction. Click here to read more
Our client is seeking a dedicated Retail Sales Consultant to join their team in Jersey. This full-time position involves 37.5 hours of work per week, Monday to Saturday, with one day off during the week. The successful candidate will play a crucial role in providing professional sales and support services to customers who are interested in purchasing products and services. This role will focus on delivering excellent customer service while striving to meet sales targets. The Retail Sales Consultant will be responsible for ensuring that every customer leaves with their needs met and a complete understanding of their service or product. Furthermore, this position will require adherence to safety and regulatory guidelines, contributing to a secure and compliant working environment. Click here to read more
Our client is seeking a Mobile RAN Network Engineer to join their Mobile Engineering team in Jersey, working 37.5 hours per week. The successful candidate will be part of a small team primarily supporting the Jersey Mobile network with ad-hoc support for the Jersey Access Network as required. This role requires a commitment to the organisation's values of teamwork, customer satisfaction, reliability, technological passion, and community focus. Click here to read more
Our client is seeking a Customer Service Advisor to provide professional and efficient support to customers via phone and online channels. This role involves handling customer queries, faults, and service requests while ensuring a high standard of customer experience. The position requires flexibility, including evening, weekend, and bank holiday shifts on a rota basis. Click here to read more
Our client is seeking a Temporary Customer Greeter to provide an efficient and professional support service to customers inquiring about the purchasing of products and services. This role involves managing a customer waiting list to ensure all customers are attended to by a member of the sales or support team promptly. The successful candidate will communicate estimated wait times clearly and create a welcoming atmosphere by greeting customers with confidence and warmth. This full-time position requires working 37.5 hours per week, with shifts scheduled between 9am and 5.30pm. The role will be based at a retail location. Strong customer service skills, a passion for technology, and the ability to handle difficult situations are essential for success in this role. Click here to read more
Our client is looking for candidates to join the Guernsey Fibre team as a FTTP Installation Technician on a fixed-term contract basis, working 37.5 hours per week. The successful individual will be responsible for installing, testing, and commissioning residential and business fibre broadband services, alongside associated wiring systems, WiFi routers, and terminals. This role will require working in various weather conditions and at heights to install and repair services, which involves climbing poles and using ladders. A full valid driving licence is mandatory for all candidates. Click here to read more
Our client is seeking a temporary Customer Engineer to join their team in Guernsey on a full-time basis, working 37.5 hours per week. This role is crucial in delivering installation and fault resolution for fibre and copper leased line, private circuit, data, and voice services to residential and business customers across the Bailiwick of Guernsey. The successful candidate will engage with homes, offices, data centres, industrial parks, and small business complexes, ensuring service delivery is conducted in a timely and professional manner. In this evolving technical environment, the engineer will work closely with various teams, including the customer engineering and sales teams, to maintain high standards. This position also involves coordination with suppliers and customers to facilitate installations and maintenance operations. Click here to read more
Our client is seeking a Fibre Installation Assistance Engineer on a fixed-term contract until 31 December 2026, based in Guernsey. The role entails working 37.5 hours per week, providing crucial support to the team of Installation Technicians responsible for installing Fibre Optic Broadband and Phone services across the region. The successful candidate will deliver ‘on demand’ services to the Fibre Installations Team and will be required to work at heights and assist with roadworks signing and guarding, cable pulling and installation, drilling and cable running. Please note that this role includes working Saturdays on a rota basis and preparing to hold a valid driving licence is essential. Click here to read more
Our client is looking for a Temporary Customer Greeter to join their team. This full-time position involves 37.5 hours of work per week, from 9 am to 5.30 pm. The role will be based in Jersey until 6th September 2026. The primary duties of the position include providing efficient and professional customer service, managing customer waiting lists, and ensuring customers have a clear understanding of wait times. Click here to read more
Showing jobs 1 to 15 of 15.
