Showing jobs 1 to 28 of 28.
Our client is seeking a Service Manager to join their team, on a permanent full-time basis, to provide service management leadership and be accountable for customer satisfaction within the company client base. You will hold a portfolio of Tier 1 and Tier 2 customers, and meet on an agreed meeting schedule and perform service management reviews, including reporting, minuting the meetings and tracking actions. You will also deal with logged faults or escalations on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates. The successful candidate will understand licence and regulatory rules of a telecoms business and have experience in dealing directly with customers by showing them excellent customer service. Experience in a service management position and performing a similar role in an Enterprise business services company is essential.
In this specialised role you will install, test, and commission Residential services and associated wiring systems, telephones and terminals and train the customers in the use of these systems. In addition to this, you will be required to work at heights in order to install and repair services which will involve climbing poles and the use of ladders in all weather conditions. You will have a basic knowledge of cabling systems and techniques and be able to work at heights in order to install and repair services. You will also have prior experience in a Customer Service or Operational environment, strong analytical and problem-solving skills, including an interest in current and future technology and hold a current category B driving licence. You will be required to join a callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.
Our client is seeking a Security and Internet Services Technician to join their friendly team, on a permanent full-time basis. Duties will include supporting the management and development of their security and ISP estate, supporting monitoring and alerting tools, liaising with stakeholders and assisting with internal audit and generating reports for both technical and non-technical staff. The ideal candidate will be able to attain and maintain at least one relevant technical professional qualification, understand and comply with the licence and regulatory rules and have a flexible attitude with an enthusiastic and spirited approach to tasks associated with the job.
A wonderful permanent part-time 25 hours per week opportunity has arisen to work as a Retail Support Executive in a leading commercial company. You will provide sales support within the team including managing online sales, booking in / allocating stock, assisting with fixed / fibre broadband activations and providing sales support in the store during busy periods. Key duties include daily banking, online sales, booking in stock, dealer management and the administration of handset repairs. The ideal candidate will be educated to GCSE level, be highly motivated with good organisational and communication skills.
Our client is seeking a Business Account Manager to join their friendly team on a permanent full-time basis. Duties include but are not limited to delivering targeted sales and revenue, managing existing accounts, developing a network of influencers, building pipeline opportunities and ensuring provisioning is completed for all new and existing customers. The ideal candidate will have a strong commitment to providing excellent results and be a highly motivated self-starter with proven experience in a similar role.
A new and exciting opportunity has arisen for an Account Director, on a permanent basis, to account manage allocated Enterprise customers and act as a key point of contact. You will retain and grow revenues in line with quarterly and annual targets, identify and target new Enterprise customers, develop a lead generation strategy for alternative route to markets, collaborate with business stake holder teams such as, product, marketing, professional services, finance and engineering to meet customer needs. This is a key role, with high expectations to deliver growth revenue in a competitive ever-changing market. This role is based in Guernsey.
A wonderful opportunity has arisen to work as an Account Director on a permanent full-time basis within a commercial telecommunications business. This position will involve managing allocated corporate accounts as the key point of contact for customers, identifying and prospecting for new business opportunities by phone, email, social media, peer networks and sector specific events, managing and reporting on account performance, developing and presenting strategic account development plans and maintaining and managing internal stakeholders and vendor relationships to develop solutions and sales to budget and time to customer satisfaction. This varied position will cover account management and sales, pre sales, financials, customer satisfaction, sales reporting, sales administration and training. It is essential that you hold a full valid driving license.
A brilliant opportunity has arisen to work as a Retail Sales Consultant on a full-time, permanent contract. The role will have you providing an efficient, professional sales / support service to customers looking to purchase products / services sold by the company including mobile and residential fixed services. This is a strongly customer-focused role, in which training will be provided on areas such as licence and regulatory rules applying to the position, retail policies, processes / procedures and security awareness. It is essential for the applicant to have good personal presentation, good verbal communication skills, previous sales experience and an enthusiasm for technology. If you are a self-motivated individual who can work as part of a team or on your own, get in touch as our client would love to hear from you!
Our client is seeking a SOC Support Technician to join their team, on a permanent basis, working 37.5 hours per week, on a 24x365 shift rota. You will be an important part of the frontline support team for business customers and log support and request tickets, process changes and provide first line support to this business’ customers using industry standard best practices and cutting-edge tools. You’ll also act as a champion for our client’s valued business customers by being professional, and by using your exceptional organisational and communication skills. You will use these to drive faults and requests to closure. The successful candidate will hold an ITIL v3 certificate or equivalent IT qualification alongside experience in a Customer Service environment.
Our client is seeking a Customer Support Officer to work full time 37 hours a week on a shift rota basis to include evenings, weekends and bank holidays. This is a permanent position in which candidates will be required to assist customers with general / technical enquiries by providing support on products and services including sales, service, provisioning, billing, payments, faults, assist conference bureau and mobile helpdesk. You will additionally provide technical support on fault finding on mobile / broadband services and work with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting. You’ll have an excellent telephone manner, listening skills and customer service experience and strong technical knowledge to support broadband, mobile and home phone problem solving.
Our client is seeking a Customer Support Officer to work full time 37 hours a week on a shift rota basis to include evenings, weekends and bank holidays. This is a permanent position in which candidates will be required to assist customers with general / technical enquiries by providing support on products and services including sales, service, provisioning, billing, payments, faults, assist conference bureau and mobile helpdesk. You will additionally provide technical support on fault finding on mobile / broadband services and work with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting. You’ll have an excellent telephone manner, listening skills and customer service experience and strong technical knowledge to support broadband, mobile and home phone problem solving.
Our client is seeking a Cloud Engineer to join their dynamic and friendly Cloud team, on a permanent full-time basis. You will be responsible for the delivery and customer experience of our client’s Cloud Services including leveraging infrastructure, disaster recovery, backup, network and security technologies. You will be comfortable managing and investigating customer support issues and issues raised by monitoring, having a demonstrable determination to reach the root cause. The successful candidate will be an IT professional with good working knowledge in a few IT disciplines with an associate level qualification, who has an understanding of the licencing and regulatory rules that will apply to this role.
A new opportunity has arisen for a confident Professional Services Consultant to deliver complex enterprise solutions for customers, assisting with the growth of the companies' enterprise business. You will be able to build, grow and own the pre-sales relationship within the sales team, liaising with internal departments and suppliers to deliver network solutions to the target customers. The role will also involve assisting all of the sales team and have the ability to interact with both technical and operational staff at all levels. You must have 7+ years’ demonstrable experience with professional level Mitel qualifications. Sales experience related to telecommunications networks and prior roles in solution consulting and technical architect would be a distinct advantage.
Our client is seeking a Service Manager to join their team, on a permanent full-time basis, to provide service management leadership and be accountable for customer satisfaction within the company client base. You will hold a portfolio of Tier 1 and Tier 2 customers, and meet on an agreed meeting schedule and perform service management reviews, including reporting, minuting the meetings and tracking actions. You will also deal with logged faults or escalations on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates. The successful candidate will understand licence and regulatory rules of a telecoms business and have experience in dealing directly with customers by showing them excellent customer service. Experience in a service management position and performing a similar role in an Enterprise business services company is essential.
Our client has a unique opportunity for a skilled individual to join their team as a IP Network Engineer, on a permanent full-time basis, to be responsible for the engineering provision, development, management and maintenance of the company IP/MPLS networks, broadband BNGs, DDoS protection and related systems and platforms. In addition, the role will require you to propose and develop appropriate operational, maintenance and provisioning procedures in order to ensure the reliability of the above networks to meet customer needs and service levels. The successful candidate will have strong proven IP and technical networking knowledge, experience in developing, managing and supporting IP networks and using Cisco IOS, IOS-XE and IOS-XR operating systems. This is a brilliant opportunity, involving technical work and customer service.
Our client is seeking someone with a broad technical background who has a strong working knowledge across LAN / WAN / WLAN technologies. Key areas of experience include network operation of wired / wireless networks, and configuration and deployment of Cisco and Meraki hardware. The role will predominantly be hands-on, implementing technical solutions for clients designed by Professional Service Consultants whilst also building relationships with clients and demonstrating a high level of customer service. There will also be opportunity for solutions architecture / design within the role and proposal writing. The successful candidate will hold a minimum of CCNA routing and switching qualification, although a CCNP is preferred, alongside 3-7 years’ proven experience of implementing and supporting network solutions based upon Cisco switching & routing and Cisco and Meraki Wireless.
Itchyfeet has a fabulous new opportunity for a candidate to be responsible for the active management / development of our client’s security and ISP estate. You will manage internal security technology & tools, ISP environments including AAA, DNS & Linux operating systems / monitor identity and access management. The successful candidate will have experience in administering Linux Operating systems, using orchestration tools such as Ansible and writing code such as Python / JSON. The candidate will configure & maintain security technology such as Firewalls, EDR, IPS, Log correlation and SIEM. You’ll ideally hold a qualification in computer science and an IT or Cybersecurity accreditation / Network, Firewall or IT accreditation. Additionally, you will be required to join a callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.
Itchyfeet has a fabulous new opportunity for a candidate to be responsible for the active management and development of our client’s security and ISP estate. You will manage internal security technology and tools, ISP environments including AAA, DNS and Linux operating systems and monitor identity and access management. The successful candidate will have experience in administering Linux Operating systems, using orchestration tools such as Ansible and writing code such as Python / JSON. The candidate will configure and maintain security technology such as Firewalls, EDR, IPS, Log correlation and SIEM. You’ll ideally hold a qualification in computer science and an IT or Cybersecurity accreditation / Network, Firewall or IT accreditation. Additionally, you will be required to join a callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.
A new opportunity has arisen for a confident Professional Services Consultant to deliver complex enterprise solutions for customers, assisting with the growth of the companies' enterprise business. You will be able to build, grow and own the pre-sales relationship within the sales team, liaising with internal departments and suppliers to deliver network solutions to the target customers. The role will also involve assisting all of the sales team and have the ability to interact with both technical and operational staff at all levels. You must have 7+ years’ demonstrable experience with professional level Mitel qualifications. Sales experience related to telecommunications networks and prior roles in solution consulting and technical architect would be a distinct advantage.
Itchyfeet are working on an exciting hands-on role, which involves implementing technical solutions for clients designed by the Professional Service Consultants whilst also building relationships with clients and demonstrating a high level of customer service. There will also be opportunity for solutions architecture/design within the role and proposal writing. You must have a broad technical background and have a strong working knowledge across LAN/WAN/WLAN technologies alongside 3-7 years’ experience in implementation and support of Cisco and Meraki hardware (switching, routing, firewalls, wireless). If you are a highly organised individual who can demonstrate high levels or accuracy and excellent time management, our client would love to hear from you!
Our client is seeking a pro-active Professional Services Engineer to join their Modern Workplace team, on a permanent full-time basis. You will be responsible for supporting and implementing solutions based around communication and collaboration systems, and workplace services including desktop solutions, collaboration technologies, voice solutions and enablement of secure remote working environments. You will be part of a team of customer-focused professionals who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation. If you have 3-7 years’ experience in a similar role and experience in programmes and software such as Microsoft 365, Azure ATP, DLP, AIP, Group Policy, Exchange, Windows Server OS and Windows Desktops, then get in touch!
Itchyfeet are working on this very exciting and unique opportunity for a Door-to-Door Fibre Sales Consultant, to join our client’s team, on a temporary basis, until 31st December 2025. You will be responsible for going door-to-door and selling merchandise or services relating to their product portfolio including but not limited to Fibre, to agreed weekly targets. You will set up and demonstrate the products, negotiate sales and complete the paperwork with the possibility to also follow up with clients repeatedly. The successful candidate will hold a clean valid driving licence as a company car will be provided whilst going door to door, have previous sales experience with a self-motivated attitude to work and the ability to deal with difficult customers.
A brilliant position has opened for a Fibre Optic Network Engineer to join our client’s team, on a temporary basis, until December 2026, to build and maintain Guernsey’s Fibre to the Premises (FTTP) network and maintain the fibre technology behind many business services. You will undertake a range of complex tasks which include Fusion Splicing, Testing & Analysis using EXFO Intelligent Optical Link Mapper and Optical Time Delay Reflectometer. The successful candidate will have excellent customer service skills, a driven approach to work and excellent troubleshooting and diagnostic skills for resolving faults in the Fibre network. This role involves working in underground joint chambers and climbing piles and ladders on a regular basis. The opportunity is offered with a standby rota in order to provide out of hours cover including evenings, weekends and bank holidays and it is essential that the applicant holds a category B drivers licence.
This is a fabulous new temporary opportunity until the end of July 2023, to provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services sold by our client, including mobile and residential fixed services. You will present an efficient and professional sales service for all customers and work to meet personal and group targets. The successful candidate will have good personal presentation, a passion for putting customers first, good verbal communication skills and previous sales experience. You will also need to be self-motivated with the ability to work alone or as part of a team.
A unique and exciting position has arisen for a FTTP (fiber-to-the-premises) Data Quality Analyst to join our client’s team, on a temporary 18 month fixed term contract. You will be responsible for ensuring that customer data is synchronised across all internal CRM & provisioning systems and aligned with the States of Guernsey delivery point identifier (DPID) database. You will undertake data cleanse activities, create reports, undertake investigations and correct data discrepancies and inconsistencies amongst other duties. The successful candidate will hold a degree or BTEC in an IT related subject, have excellent IT skills and a good local knowledge of Guernsey.
Our client is seeking an IT Services Technician to join their team, on a temporary full-time basis, until the end of December 2022, to support the development, management and maintenance of the Group’s internal IT systems and networks. You will have experience in deploying and managing endpoints via SCCM and Microsoft Intune, including Hybrid joined devices as well as knowledge and experience in supporting Office 365, Exchange online and Azure Active Directory. Professional IT accreditations are desirable but not essential. The successful candidate will be able to communicate effectively with external parties and staff at all levels, whilst producing accurate, good quality work with a flexible attitude and an enthusiastic approach to tasks.
Our client is seeking several FTTP Installation Technicians to join their team, on a temporary full time basis, working shifts 08:00 – 20:00 Mon – Fri and 08:00 – 17:00 Sat/Sun. You will install, test, and commission residential and business fibre broadband services together with associated wiring systems, WiFi routers and terminals. This includes working at heights to install and repair services in adverse weather conditions. The successful candidates will have the ability to communicate effectively with individuals at all levels, be technically minded and have a basic knowledge of cabling systems and techniques. A current valid driving licence is essential.
This is a new and exciting fixed term contract until December 2026, to carry out construction/installation/maintenance of underground duct and fibre cables in the Access Network of the Bailiwick of Guernsey, Jersey and IOM, to include the termination and installation of cables at distribution points, fibre nodes, CBT’s and optical mainframes. This role does involve working at heights and underground for installation and repairs and the main duties will include, but are not restricted to, interception and splicing of fibre optic cables, end to end testing, fault tracing and the interpretation of schematics. You will need basic knowledge of cabling systems and techniques, good vision, digital skills, strong analytical and problem solving skills and good interpersonal skills with both internal and external customers. A qualification in computer science or a related field is desirable as is experience or a qualification in electrical/electronic engineering.
Showing jobs 1 to 28 of 28.
