A new and exciting 6 month fixed term contract has arisen for a Customer Experience Representative, with previous experience in a customer service environment, to join a global company at the forefront of technological innovation. You will be responsible for providing Call Centre support, investigating and resolving fixed line faults, escalating to engineers where necessary. The ideal candidate will have good attention to detail, with accurate recording of information, and possess excellent customer care skills, with the ability to deal effectively with difficult customers.
As a Retail Sales Consultant you will provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services, in including mobile and residential services. This is a part-time role, 18 hours per week Monday – Saturday, including lunchtime cover. The ideal candidate will have previous experience working in a retail or a customer service environment within a telecommunications role, along with good communication skills, and be self-motivated to work as part of a team with the ability to work alone.
As a Customer Support Officer you will assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk, as well as providing technical support on fault finding on mobile and broadband services, and working with the engineering teams to resolve faults. You will also provide routine administration to registrations, data inputting and maintenance and reporting. This is a temporary role until the 30th of September 2019, working shifts including evenings and weekends. Applicants must have strong technical knowledge to support broadband, mobile and home phone problem solving.
Do you know your S10 from your iPhone XS? Are you great with people? Would you like to work somewhere different? If so, our client is seeking a Retail Sales Advisor to join their team, on a temporary basis, for a period of 6 months. As the face of the company you will be responsible for helping customers with their needs, queries, challenges and technical hurdles. This role would suit a candidate with experience working in a sales / retail or customer service environment and who is driven to work to targets and achieve great results within an established team. Interested?