Our client is seeking a skilled Mortgage Sales Executive to provide exceptional mortgage sales and service experiences for new and existing customers across UK and Channel Island lending. This full-time and permanent role offers an exciting opportunity for a CeMAP-qualified professional who has a strong customer service focus and enjoys helping clients through significant financial decisions. In this position, you will be responsible for understanding customer needs, guiding them through suitable mortgage options, and supporting them throughout their application process. You will collaborate with colleagues in Mortgage Sales, Onboarding, and Credit to ensure a profitable mortgage business while maintaining high service quality for customers.
JOB DUTIES:
- Respond promptly and professionally to new and existing mortgage enquiries.
- Conduct structured customer fact-finds to understand individual needs and circumstances.
- Clearly explain available mortgage options and help customers identify suitable solutions.
- Complete affordability assessments and Approval in Principle calculations accurately and in line with lending criteria.
- Support customers with mortgage applications, ensuring the required information and documentation is complete before submission.
- Work collaboratively with Onboarding, Credit, and wider mortgage teams to support a smooth customer journey.
- Maintain proactive communication with customers, setting clear expectations around next steps and timescales.
- Support existing customers with retention, further advances, product transfers, and other mortgage enquiries where appropriate.
- Deliver excellent customer service and identify customers who may be vulnerable or require reasonable adjustments.
- Maintain accurate and complete customer records while protecting customer confidentiality and data integrity.
- Keep your knowledge of mortgage products, lending criteria, systems, regulations, and market developments up to date.
- Identify and escalate complaints, risks, incidents, and control weaknesses appropriately.
- Contribute to wider Mortgage Sales team objectives, continuous improvement, and project activity.
JOB REQUIREMENTS:
- Essential CeMAP qualification.
- Customer-facing sales, advice, or financial services experience.
- Working knowledge of mortgage products, affordability, lending criteria, and the mortgage application process.
- Strong verbal and written communication skills.
- Excellent questioning and listening skills, with the ability to build strong customer relationships.
- A confident, professional, and customer-focused telephone manner.
- Confidence when dealing with customers and external parties.
- Awareness of financial services regulation, conduct risk, Anti-Money Laundering requirements, and data protection obligations.
- A commitment to delivering excellent customer outcomes while working accurately and responsibly.
- Desirable DipMap qualification.
- Previous mortgage advice or mortgage sales experience.
- Knowledge of financial services regulation and Anti-Money Laundering obligations.
- Knowledge of the Guernsey lending criteria framework.
- Understanding of the Jersey, Guernsey, and UK property markets and conveyancing processes.
- Experience interpreting and communicating complex or sensitive information in less straightforward circumstances.
- Experience using CRM and mortgage application systems, including Salesforce or equivalent.
WHAT YOU’LL LOVE:
This role presents an excellent opportunity for professional growth and development, allowing you to enhance your mortgage knowledge while working in a collaborative and customer-focused environment. You will experience a variety of responsibilities that foster engagement, teamwork, and customer connection, and you will play a vital role in supporting clients through important financial decisions.
Could this be your next move? Submit your CV confidentially to our friendly and dedicated recruitment team by clicking here.
