Our client is an established organisation looking for a Senior New Business & Risk Officer to join their team. This full-time position plays a vital role in supporting and managing the onboarding process and ongoing maintenance of client relationships. The successful candidate will ensure that all customer due diligence, as well as regulatory and internal requirements, are thoroughly met while delivering a high-quality client experience. In this role, you will be responsible for identifying and assessing financial crime, regulatory, and operational risks that could affect the organisation, its clients, and stakeholders. A strong understanding of the relevant regulatory framework will be essential in applying knowledge effectively in day-to-day operations.
JOB DUTIES:
- Manage and support the team with new client and account onboarding workflows, ensuring that applications and internal documentation are complete and accurate. This includes the completion and/or review of risk assessments, checklists, screening and other required searches.
- Liaise with Intermediaries and Relationship Managers to obtain clarification or additional information required for new client onboarding and existing client reviews.
- Provide Senior Onboarder sign-off for both onboarding and trigger reviews, ensuring that client information and risk assessments are updated appropriately, data discrepancies or omissions are identified and addressed, and escalation requirements are followed.
- Oversee and/or undertake enhanced customer due diligence (CDD) for higher-risk and politically exposed person (PEP) relationships, ensuring the appropriate information and due diligence is documented, escalating where necessary.
- Support the production and delivery of management information, including reporting to Business Heads, Compliance and Operational Risk regarding volumes, outstanding items, review activity, and other relevant operational or risk indicators.
- Support FATCA and CRS requirements for new and existing client relationships, including undertaking classification reasonableness checks and referring matters for further review where appropriate.
- Support Approved Introducer risk reviews by providing constructive feedback and liaising with Relationship Managers to identify potential training requirements.
- Act as a subject matter expert providing guidance to colleagues and stakeholders, supporting business and change initiatives as required.
- Support the development and cross-skilling of colleagues, sharing knowledge and providing practical guidance and training across onboarding, CDD and review activities.
- Identify and recommend improvements to processes, controls and documentation, enhancing efficiency, consistency, client experience, and risk management across onboarding and client maintenance activities.
JOB REQUIREMENTS:
- Exposure to management of regulatory risk in a large financial institution is essential.
- Strong attention to detail with a commitment to delivering high-quality work consistently.
- Proven influencing skills that successfully gain cooperation from Relationship Managers and colleagues, prioritising regulatory matters effectively.
- Excellent people skills with experience in people management or deputising for a team manager.
- Outstanding communication and presentation skills, with an ability to inform and persuade both orally and in writing.
- Persistence and attention to detail, with a proven ability to complete projects within specified deadlines.
- Demonstrable personal organisation and planning skills, with time management aptitude.
- An inquisitive and enquiring mind, with the ability to operate independently while escalating appropriately.
- Proficiency in utilising AI-enabled productivity tools to enhance efficiency and support decision-making would be advantageous.
- Detailed knowledge of KYC/CDD processes and risk review processes is required, as well as a thorough understanding of FATCA and CRS requirements.
- Knowledge of corporate client structures to facilitate effective customer due diligence compliance is essential.
WHAT YOU’LL LOVE:
This role offers the opportunity to be part of a dynamic team that values innovation and collaboration. You will find the environment welcoming and supportive, equipped with networks and development opportunities that can significantly enhance your career journey. Our client fosters a culture where everyone feels respected and included, and encourages applications from people of all backgrounds and experiences.
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