Our client is looking for an Onboarding, New Business & Risk Officer to support the effective onboarding and ongoing maintenance of client relationships. This full-time role requires the successful candidate to ensure compliance with customer due diligence, regulatory, and internal requirements. As part of a dynamic team, you'll be instrumental in shaping the client experience by identifying, assessing, and escalating potential financial crime, regulatory, and operational risks while contributing to a high-quality service. The principal focus of the role includes managing new client and account onboarding workflows, ensuring all applications and documentation are accurate and complete. You will liaise with intermediaries and relationship managers to gather necessary information for both new and existing client reviews, ensuring timely progression of these reviews while maintaining adherence to the regulatory framework.
JOB DUTIES:
- Support new client and account onboarding workflows, ensuring that all applications and internal documentation are complete and accurate. This includes the completion and review of risk assessments, checklists, screening, and other necessary searches.
- Liaise with intermediaries and relationship managers to obtain clarification or additional information required for new client onboarding and existing client reviews.
- Carefully review trigger events, ensuring that client information and risk assessments are updated appropriately, data discrepancies or omissions are identified and rectified, and escalation requirements are satisfied, progressing reviews to completion in a timely manner.
- Carry out enhanced customer due diligence (CDD) for higher-risk and politically exposed persons (PEP) relationships, collaborating with relationship managers and reviewers to ensure the appropriate information and documentation is obtained, with matters escalated as necessary.
- Support the Fatca and Common Reporting Standard (CRS) requirements for new and existing client relationships, including undertaking classification reasonableness checks and referring matters for further review when appropriate.
- Undertake daily monitoring of overnight screening results as required.
- Process static data changes and account amendments carefully.
- Support approved introducer risk reviews by providing constructive feedback, identifying potential knowledge or training requirements, and liaising with relationship managers as applicable.
- Actively support change and development within the team, seeking areas for improvement and recommending enhancements to processes, controls, and documentation to improve efficiency, consistency, client experience, and risk management across onboarding and client maintenance activities.
JOB REQUIREMENTS:
- Some exposure to the management of regulatory risk in a large financial institution is essential.
- Strong attention to detail is required to deliver high-quality work consistently.
- Proven influencing skills that garner cooperation from colleagues and relationship managers while giving appropriate priority to regulatory matters are necessary.
- Excellent communication and presentation skills are crucial for effectively informing and persuading others both orally and in writing.
- Persistence, attention to detail, and the ability to complete projects within specified deadlines are expected.
- Ability to operate independently and escalate matters appropriately with confidence is essential.
- Strong personal organisation and planning skills, alongside proven time management skills, are necessary to meet deadlines effectively.
- An inquisitive and enquiring mind is advantageous, as is a challenging yet non-confrontational approach.
- Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insights, and support decision-making is beneficial.
- In-depth knowledge of account-opening tools and techniques, KYC/CDD processes, and a thorough understanding of corporate client structures to facilitate the collection of due diligence and compliance with local regulatory requirements are required.
- Knowledge of FATCA and CRS requirements is essential.
WHAT YOU’LL LOVE:
This role offers the opportunity to be part of a team that values innovation and inclusion. You will benefit from extensive involvement in high-impact client interactions and have avenues for professional development. Our client encourages applications from diverse backgrounds, seeking to cultivate an environment where every team member feels valued and empowered to contribute.
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