Our client is seeking a Senior Commercial Manager who will be instrumental in turning their consumer commercial strategy into actionable plans and measurable trading outcomes across the Channel Islands and Isle of Man. This full-time position leads the Commercial team, which covers customer value management, mobile, home, and devices. The Senior Commercial Manager will be accountable for integrating portfolio performance, customer value, revenue and margin outlook, market insight, and commercial priorities into a cohesive trading plan. This role is centered around commercial accountability, focusing on ensuring performance is understood, risks and opportunities are identified early, and effective corrective actions are executed.
Job Duties:
- Lead the Consumer commercial trading rhythm across mobile, home, devices, and customer value.
- Maintain a clear view of revenue, margin, customer, portfolio, and market performance against the Annual Operating Plan (AOP) and forecast.
- Identify performance variances and underlying drivers, pinpointing opportunities and risks.
- Ensure clear corrective actions are agreed, assigned, prioritised, and followed through.
- Collaborate with product, CVM, sales, marketing, and customer insight to create an integrated view of Consumer performance.
- Elevate discussions to focus on decisions and actions rather than solely generating reports.
- Escalate significant commercial risks and opportunities to the Chief Commercial Officer (CCO) with clear recommendations.
- Own the consumer commercial forecast and collaborate with Finance to convert commercial assumptions into robust revenue and margin forecasts.
- Lead the commercial input to the AOP, longer-range plans, and in-year reforecasts.
- Develop and maintain transparent commercial assumptions regarding customer volumes, average revenue per user (ARPU), pricing, product mix, acquisitions, churn, cross-sell, and other relevant value drivers.
- Create scenarios and sensitivities to support commercial decisions and planning.
- Support the CCO in translating strategic choices into clear commercial priorities and financial outcomes.
- Prioritise efforts across mobile, home, devices, and CVM, directing resources toward high-value commercial opportunities.
- Ensure pricing, propositions, and lifecycle decisions are made with a clear understanding of their impact on customers, revenue, margin, and market position.
- Resolve conflicts and trade-offs between individual category priorities as required.
- Monitor competitor activity, market trends, customer behaviour, and changing commercial landscapes across each island.
- Generate concise recommendations based on complex performance information for senior stakeholders.
- Lead and develop a team, setting clear objectives and maintaining a strong performance management culture.
Job Requirements:
- Strong commercial management experience in a consumer, subscription, telecommunications, or similar competitive environment.
- Proven track record in managing revenue, margin, customer, and portfolio performance.
- Comprehensive understanding of commercial planning, forecasting, and performance.
- Ability to interpret complex commercial and financial information and translate it into actionable insights.
- Strong commercial judgement balancing revenue, margin, customer, and operational considerations.
- Experience developing propositions, pricing strategies, or portfolio management.
- Exceptional leadership and people-management capabilities.
- Proficiency in collaborating with Finance, Data, Technology, Marketing, Sales, and operational teams.
- Excellent written and verbal communication skills, confidently presenting commercial issues and recommendations to senior stakeholders.
- Strong prioritisation skills and ability to operate effectively across multiple markets and competing priorities.
- Highly Desirable: Experience in telecommunications or subscription business models, with knowledge across mobile and broadband portfolios, customer value management (CVM), and lifecycle management.
What You’ll Love:
Join a team that values technology, learning, community, and sustainability, providing opportunities for personal development while fostering a collaborative work environment that strives for customer satisfaction.
Could this be the right opportunity for you?
If this opportunity sounds right for you, we’d love to hear from you. Our friendly and experienced recruitment team is here to answer your questions, offer guidance, and support you throughout the process. Simply submit your CV in confidence, and our Candidate Manager will arrange for one of our consultants to get in touch to organise an initial meeting, either face to face, via Microsoft Teams or by telephone, whichever suits you best. We look forward to getting to know you and learning more about what you’re looking for.
