Our client is looking for an Operations, Underwriting Assistant to provide high-quality administrative support to the Crisis Management Business Unit. This full time role involves working closely with underwriters to ensure operational excellence, maintain service quality, and support the company’s dynamic business needs. You will be part of a proactive and agile team dedicated to providing market-leading operational support across multiple locations, including Guernsey, London, Miami, and Latin America. Full training and opportunities for professional development are provided, with support to gain industry-recognised qualifications. Click here to read more.
Job Duties:
- Provide operational support to underwriting teams and brokers, ensuring quality, consistency, and reliability.
- Ensure timely and accurate data entry and preparation of policy documentation for internal and external clients.
- Manage system data entry based on policy documentation and slips.
- Process claims loss runs.
- Assist in embedding regulatory controls and producing necessary reports.
- Build strong knowledge of the assigned business class and associated processes and systems.
- Champion operational best practice, identifying opportunities for improvements in process, service, and quality.
- Ensure compliance with operational processes and procedures.
- Participate in ad-hoc projects and continuous improvement initiatives as directed by the Team Leader.
Job Requirements:
- Strong academic background such as A-Levels or degree, or equivalent.
- Proficiency with MS Office and strong analytical skills.
- High-quality administrative and organisational skills, with attention to detail.
- Ability to work independently, using own initiative.
- Strong work ethic with a willingness to take on additional responsibilities.
- Excellent communication skills with the confidence to build relationships and ensure clarity of requirements.
- Proven ability to meet service levels, prioritise tasks, and meet deadlines.
- Ability to work under pressure and manage the needs of various stakeholders.
- Problem-solving skills, with a proactive approach to pre-empting issues.
- Positive attitude and flexibility to adapt to change.
- Ability to work as part of a team, motivating and positively influencing others.
- Experience in a similar operational role.- desirable
- Experience using Zendesk - desirable
- Knowledge of insurance products - desirable
What You’ll Love:
You will join a supportive and forward-thinking team, with structured training and development opportunities, including the chance to gain professional qualifications. The role offers a competitive salary and benefits package, including flexible working arrangements and opportunities for career progression within a global business. You will be encouraged to take on new challenges, contribute to continuous improvement projects, and develop skills that can lead to wider opportunities across the business.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
