Our client is seeking an Assistant Manager to join their retail team. Reporting to the Retail Manager, this full-time role involves supporting the day-to-day operations of the boutique, ensuring excellent customer service, and driving sales. The role requires leadership skills, a keen interest in retail, and a proactive approach to maintaining high standards in all areas of the boutique. Click here to read more
Job Duties:
- Deliver excellent customer service and meet sales targets set by the Director.
- Assist with the implementation of marketing plans, social media campaigns, and liaising with local media for PR features.
- Manage and maintain the boutique environment, including visual merchandising and ensuring cleanliness and safety standards.
- Respond to emergencies and ensure the safety of customers and employees.
- Support team development, including training, recruitment, and scheduling staff rotas.
- Ensure proper inventory control, stock management, and accurate record-keeping on EPOS systems.
- Handle website management, including updating content, managing SEO, and meeting online sales targets.
- Assist with organising and managing promotional events, both in-store and externally.
- Manage financial controls, including petty cash and generating sales reports.
- Open and close the boutique, operate the till, and handle transactions, returns, and promotions.
- Handle customer enquiries, complaints, and special requests, ensuring a high standard of service.
- Communicate effectively with staff, suppliers, and other stakeholders, maintaining strong professional relationships.
- Perform general administrative tasks, including processing deliveries, maintaining supplies, and resolving technical issues.
- Contribute to new ideas and initiatives to improve boutique performance and efficiency.
- Maintain flexibility to cover holidays, sickness, and extended hours as required.
Job Requirements:
- Strong customer service and sales skills with an interest in retail and business.
- Demonstrated leadership abilities and managerial experience.
- Technical knowledge of IT systems and proficiency in EPOS management.
- Strong organisational skills and the ability to prioritise workload effectively.
- Creative flair for visual merchandising and promotional activities.
- Excellent communication and interpersonal skills with a polite and professional demeanour.
- Knowledge of natural health and beauty products or a willingness to learn.
- Strong literacy, numeracy, and problem-solving abilities.
- Flexibility, positivity, and a commitment to continuous improvement.
What You’ll Love:
You will be part of a vibrant and dynamic retail environment that values creativity, collaboration, and excellent service. Our client offers opportunities for personal and professional growth, ensuring you feel supported while contributing to a successful and forward-thinking business.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
