Our client is seeking a Business Analyst / Project Manager to join their Business Solutions team in either Guernsey or Jersey. This hybrid role is pivotal in delivering change projects, solving business issues, and driving efficiency across the group. The position will involve facilitating operational change, supporting the introduction of new digital platforms, and delivering process improvement initiatives. You will be part of a small team dedicated to supporting the business's transformation efforts and helping to achieve its strategic objectives. Click here to read more.
Job Duties:
- Facilitate operational change, primarily focusing on core administration platforms, including Viewpoint, BankClarity, and other digital platforms.
- Support the introduction of new digital platforms, such as document management systems, onboarding solutions, payment platforms, and CRM systems.
- Deliver process improvement initiatives, including ‘as-is’ and ‘to-be’ process mapping, workshop facilitation, and workflow management.
- Provide training for new or updated processes to ensure proper procedures and controls are in place.
- Develop project management skills, agile delivery disciplines, and resource planning within the business.
- Respond to support desk tickets related to Viewpoint and Bank Clarity issues, working with the business to resolve them.
- Prepare and maintain documentation, user guides, group policies, and procedures.
- Produce reports for senior management, the board, and group boards or steering committees as required.
Job Requirements:
- Minimum of 5 years’ experience in a similar role within the finance industry.
- Experience in process and system improvement in financial services.
- Proven track record in implementing new digital systems and platforms from inception to go-live.
- Demonstrable experience in change and project management using waterfall and agile methodologies.
- Strong IT skills, including proficiency with Microsoft 365 productivity tools.
- Advanced data analytics skills, with expertise in Microsoft Excel and PowerBI or other management information products.
- Ability to work under pressure while maintaining a high degree of accuracy and attention to detail.
- Experience in shaping projects from initiation, including cost and resource planning.
- Proven ability to lead small teams.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff.
- Strong organisation and time management skills.
- Ability to meet deadlines, prioritise work, and use initiative.
- Proactive, methodical, with a ‘can-do’ attitude.
What You’ll Love:
You will play a crucial role in the growth and transformation of our client, contributing to the development of cutting-edge technology and data management tools, process improvements, and employee value enhancements. This role offers a dynamic work environment where your contributions will drive efficiency and positive change across the organisation.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
