Our client is seeking a dedicated Customer Support Representative to join their team in Jersey. The successful candidate will work collaboratively across the business to deliver an excellent customer experience by providing high-quality support to both external and internal customers. This role involves assessing and meeting clients’ needs to maintain high customer satisfaction. Click here to read more.
Job Duties:
- Welcome, assist, and direct visitors to the office in a courteous and professional manner while adhering to security policies and procedures.
- Troubleshoot common issues with products and services at the first point of contact, determining the quickest and most effective solutions, and escalating queries where appropriate.
- Provide limited product and service information, responding accurately and efficiently to queries received via post, email, or telephone, and escalate to Brokers or Leaders when necessary.
- Attract potential customers by answering product and service questions and suggesting information about other insurance products.
- Manage the daily receipt and processing of customer payments by cash, credit card, or cheque, ensuring all transactions are accurately accounted for in accordance with company procedures.
- Perform daily reconciliation and balancing of the payment system, reporting any anomalies, discrepancies, or errors to the Finance Department immediately.
- Support the wider business by performing basic insurance administrative tasks and any other ad hoc activities required by the business in a timely manner.
- Develop and maintain knowledge and upskill where required to service clients professionally and compliantly, ensuring a consistently high-quality experience that meets the requirements and standards of the client, suppliers, and regulators.
- Suggest improvements to work systems and processes to enhance the effectiveness of the Customer Support function.
- Demonstrate behaviours in line with the company values as outlined in the Employee Behaviour Framework Document.
- Maintain effective communication with colleagues and customers to maximise business performance, using the most appropriate communication methods.
- Deliver short-term or one-off projects and activities to the standards and outcomes agreed upon with your Team Leader.
Job Requirements:
- A good level of general education, including GCSEs (or equivalent) in Mathematics and English at Grade C or above.
- Entry-level CII Professional qualification, or a willingness to participate in required training to pursue a career within the Insurance Industry and obtain the relevant professional qualification.
- Experience in a busy, highly customer-focused service delivery role.
- Excellent customer care and interpersonal skills.
- Ability to proactively prevent and manage conflict to ensure a smooth customer experience.
- Solid written and verbal communication skills with basic knowledge of office equipment and software, including email.
- Strong attention to detail with a methodical and thorough approach to work.
- Ability to multitask, prioritise, and manage time effectively.
- A willingness to become familiar with the Insurance market and client products and services.
What You’ll Love:
This role offers the opportunity to work within a supportive and dynamic team committed to delivering an exceptional customer experience. You will enjoy the chance to further develop your skills in a role that values initiative, customer focus, and personal growth. This is an ideal opportunity for those looking to advance their career in the Insurance Industry while contributing to a positive and productive work environment.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
