Our client is seeking a Registry Operations Manager for a permanent role, working 35 hours per week. This is an exciting opportunity to join their dynamic Registry Operations Team where you will play a pivotal role in shaping and overseeing the operations of registry services. As the trusted manager, you will ensure the integrity and efficiency of registry processes, driving innovation and enhancing customer experience. You will report to the Director of Registry and lead a dedicated team to advance customer service and make a meaningful impact on business compliance and transparency. Click here to read more.
Job Duties:
- Inspire and lead a diverse team of registry professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Oversee all aspects of registry operations, ensuring compliance with relevant legislation and best practices while optimising processes to enhance service delivery and improve Service Level Agreements.
- Contribute to the development and implementation of the registry strategy, aligning operational goals with objectives and adapting to changing regulatory landscapes.
- Champion the use of technology to improve registry services, enhancing digital access and streamlining workflows.
- Build and maintain strong relationships with Registry stakeholders, including colleagues, government bodies, and clients of the Registry.
- Identify training needs and provide coaching to team members to enhance skills and knowledge, supporting their career progression.
- Implement robust quality control measures to ensure the accuracy and security of registry data, addressing discrepancies and developing corrective actions as needed.
Job Requirements:
- A forward-thinking and self-motivated individual with strong interpersonal skills and attention to detail.
- A customer/employee-centric mindset with the ability to motivate and lead a team towards success.
- Motivation for continuous learning and development, flexibility, and an aptitude for responding positively to challenges.
- Prior experience in the Financial Services industry within Compliance is important.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
