Our client is seeking a Head of Claims to lead their claims team in providing exceptional customer service across Jersey and Guernsey. This role involves working closely with the Claims Team Leader and Claims Manager to ensure high performance standards, regulatory compliance, and effective team management. As a senior leader, the Head of Claims will drive the strategic development of the claims function, oversee staff training, and build valuable relationships with partners and stakeholders. Click here to read more
Job Duties:
- Lead the claims team to deliver excellent customer service across all areas
- Establish best practices and set performance goals to continually improve service standards
- Oversee staff management, including conducting performance reviews and driving talent development
- Hire, train, and develop team members, fostering a customer-centric team environment
- Collaborate with the technical claims team to address training needs and secure relevant resources
- Manage the supply chain associated with claims processing
- Represent the organisation in partnerships with key stakeholders, including NFU Mutual, and engage with suppliers, brokers, and internal teams
- Analyse performance data to identify risks, trends, and opportunities for improvement
- Develop and lead the long-term strategy for the claims team
- Handle complaints effectively in line with the company’s complaints procedures
Job Requirements:
- Relevant qualification, such as Dip CII, or a leadership certification (e.g., ILM or CMI)
- Strong understanding of general insurance, particularly in claims management
- Proven leadership and management experience
- Excellent interpersonal skills, with a professional and approachable manner
- Experience managing a claims team within the insurance industry
- Strong problem-solving skills and proficiency in data analysis
- Experience with performance management and implementing improvements
What You’ll Love:
Our client offers ample opportunities for career growth and professional development within a collaborative, high-performance culture. Joining their team means becoming part of a forward-thinking organisation that prioritises continuous improvement and values innovation.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
