Our client is seeking a Customer Service Representative to join their dynamic team in Guernsey. This full-time role involves delivering high-quality customer support to internal and external clients while ensuring excellent customer satisfaction. You will collaborate with the Broking Teams and wider business to provide accurate information, handle queries, and support the efficient operation of the office. Click here to read more
Job Duties:
- Welcome, assist, and direct visitors professionally while adhering to security policies.
- Troubleshoot customer issues and escalate concerns where appropriate.
- Provide information about products and services via post, email, or telephone.
- Operate telecommunications and ticketing systems effectively.
- Process mid-term adjustments and cancellations in an accurate and timely manner.
- Manage broker diaries and follow up on payments or outstanding documentation.
- Issue copy policies, proof of no-claims bonuses, and perform ad hoc administrative tasks.
- Take customer payments when required.
- Suggest additional products to attract potential customers.
- Maintain and develop knowledge of products to meet client and regulatory standards.
- Suggest process improvements for the Customer Support function.
- Communicate effectively with colleagues and customers to maximise performance.
- Contribute to short-term projects as directed by the Team Leader.
Job Requirements:
- GCSEs in Maths and English (Grade C or above).
- Experience in a customer-focused service role.
- Strong customer care and interpersonal skills.
- Conflict management abilities to ensure smooth customer experiences.
- Solid written and verbal communication skills.
- Proficient in basic office equipment and software.
- Detail-oriented with strong organisational and multitasking abilities.
- Willingness to learn about insurance products and services.
- Commitment to training and pursuing professional insurance qualifications.
What You’ll Love:
You’ll join a growing business that values its employees and offers a competitive salary, benefits package, and a modern, state-of-the-art working environment. Our client is committed to fostering a supportive, team-based culture where you can thrive. Training opportunities and career development in the insurance industry will also be provided, ensuring your professional growth.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
