Our client is looking for a Customer Contact Analyst to support customers and colleagues by improving service delivery and operational efficiency. This part-time role (24 hours per week) involves responding to queries, investigating issues, and identifying areas for improvement in customer service, processes, and procedures.
Job Duties:
- Respond to customer and colleague queries, providing support on business processes, policies, and procedures.
- Identify barriers to performance and suggest improvements to enhance efficiency and customer service.
- Work closely with operational teams, offering coaching and support to improve knowledge and service delivery.
- Maintain accurate records of daily operations, logging incidents and identifying trends.
- Review and enhance manual or ineffective processes to improve efficiency.
- Maintain a strong focus on improving customer service and overall experience.
Job Requirements:
- Experience in a customer service environment.
- Strong planning and organisational skills with excellent attention to detail.
- Ability to manage multiple tasks under pressure while maintaining accuracy.
- Clear and effective communication skills, with the ability to simplify complex information.
- Understanding of contact centre operations and performance metrics.
- Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
What You’ll Love:
This role offers the chance to make a real impact on customer service while developing analytical and problem-solving skills. You’ll work in a supportive environment with opportunities to improve processes and contribute to service enhancements.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
