Our client is seeking a Head of Banking Operations to join the senior leadership team of a regulated bank. This full-time position plays a critical role in managing the bank’s operational functions, with oversight of client onboarding, AML/CFT compliance, transaction monitoring, client service, regulatory reporting, and operational resilience. You will be responsible for ensuring the delivery of compliant, efficient, and high-quality banking operations while also leading strategic change initiatives in collaboration with internal stakeholders across the wider group.
Job Duties:
- Lead client onboarding activities, ensuring AML/CFT/TF compliance and accurate data capture
- Implement due diligence procedures for both new and existing clients
- Oversee transaction monitoring to identify and report suspicious activities
- Ensure completion of periodic and trigger-based client file reviews
- Develop systems to analyse transaction data and mitigate risks
- Lead the client service team in delivering high-quality, responsive support
- Resolve complex client queries and manage client feedback
- Manage statutory and regulatory reporting obligations including AML/CFT, FATCA, and CRS
- Attend regulatory meetings and maintain awareness of compliance requirements
- Sponsor and deliver operational change aligned with strategic goals
- Identify and implement improvements in systems and processes
- Ensure operational resilience including business continuity and disaster recovery planning
- Liaise with group-level functions across IT, cyber security, infrastructure, and product to maintain integrated resilience strategies
- Act as system owner of core banking platforms and payment rails
- Drive audit, compliance, and regulatory actions to completion within deadlines
- Prepare and present proposals to boards and committees to inform decision-making
- Maintain current knowledge of regulations and best practice
Job Requirements:
- Extensive experience in banking operations, with a strong focus on AML/CFT compliance
- Proven leadership and people management experience
- Strong understanding of banking regulations and operational risk in an offshore context
- Experience with transaction monitoring systems and KYC/AML software
- Excellent communication, interpersonal, and decision-making skills
- Background in change management and process improvement
- Relevant professional certifications (Desirable)
- Ability to manage client lifecycle and service delivery within regulatory requirements
- Strong problem-solving skills and a pragmatic approach to operational challenges
- Alignment with values of integrity, excellence, and innovation
What You’ll Love:
Our client offers a rewarding opportunity to shape and lead banking operations within a high-performing and values-led financial services business. You will benefit from a positive and collaborative culture, access to private healthcare, life insurance, flexible working, volunteering opportunities, and ongoing training and development. This is a fantastic chance to join a well-established group with strong leadership and a commitment to innovation and excellence.
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