Our client is seeking an enthusiastic IT Senior Service Desk Trainee to join their dedicated team based in Guernsey. This full-time role is designed for individuals eager to kickstart their careers in IT support, providing them with the opportunity to learn and grow within a dynamic and supportive environment. The successful candidate will assist in day-to-day operations and ongoing projects, ensuring that users receive top-notch support for all their hardware and software queries.
Job Duties:
- Assist with logging and tracking IT support requests.
- Shadow experienced team members to learn how to diagnose and resolve basic technical issues.
- Provide friendly and helpful support to users under supervision.
- Learn how to prioritise and manage support tickets effectively.
- Help with setting up and maintaining hardware, including computers and printers.
- Support account setup and closure processes for new starters and leavers.
- Participate in routine checks and updates of IT systems.
- Assist with maintaining documentation such as asset registers and process guides.
- Collaborate with IT staff to learn best practices and participate in team meetings.
- Get involved in small projects and system testing under guidance.
- Take part in training sessions to build technical knowledge and confidence.
- Understand and follow IT policies and procedures, including data protection and security standards.
- Represent the IT team professionally and demonstrate a positive attitude within the workplace.
Job Requirements:
- Willingness to learn and grow within a technical support environment.
- Strong attention to detail and a positive attitude towards problem-solving.
- Ability to manage time effectively and follow instructions.
- Friendly and professional communication style.
- Openness to feedback and a commitment to continuous improvement.
- Comfort in working collaboratively and building relationships across teams.
- Adaptability and eagerness to understand new systems and technologies.
- Basic understanding of Microsoft Windows and Office applications.
- Awareness of IT concepts such as user accounts, software installation, and troubleshooting.
What You’ll Love:
Our client offers a vibrant work culture where teamwork and collaboration thrive, along with opportunities for professional development and growth. You'll be part of an organisation that values exceptional service, integrity, and innovation, whilst fostering a supportive and engaging environment. If you're ready to embark on a rewarding career journey in IT, this is the perfect opportunity for you to develop your skills and make a meaningful impact. Don't miss your chance to apply and become a valued member of this forward-thinking team!
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
