Our client is seeking a motivated and customer-focused Retail Sales Consultant to join their team on a full or part-time, temporary basis. Working 15 - 37.5 hours per week between 9:00am and 5:30pm, Monday to Saturday (with one weekday off), the role is based at Waterloo House in Guernsey. This position is ideal for someone who enjoys interacting with customers, has a passion for technology, and can provide professional support and advice across a wide range of mobile and residential products and services.
Job Duties:
- Provide friendly, efficient, and knowledgeable sales support to all customers.
- Deliver an exceptional customer experience by ensuring needs are met and clearly explained.
- Assist customers in understanding and selecting the best mobile and residential services.
- Demonstrate products and ensure all services are set up and functioning as expected.
- Use computerised systems confidently to process sales and resolve queries.
- Maintain clear, honest communication with customers across face-to-face, telephone, and email channels.
- Work towards personal and team sales targets while maintaining a strong service focus.
- Support the training and onboarding of new team members.
- Attend training sessions to stay up to date on products and processes.
- Provide support during seasonal trading periods, including selected Thursdays and Sundays from November 1st to December 31st.
- Adhere to all legal, regulatory, data protection, and health and safety policies.
Job Requirements:
- Proven experience in retail or sales roles.
- Passion for delivering outstanding customer service.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and calm.
- Interest in new technology and enthusiasm to learn.
- Ability to maintain accuracy and quality in a fast-paced environment.
- Comfortable working independently and collaboratively.
- Smart personal presentation and a positive, team-oriented approach.
- Proficiency in Microsoft Office and modern retail systems (highly desirable).
- Understanding of mobile products and services (highly desirable).
- Satisfactory Basic Police Disclosure required due to the security aspects of the role.
What You’ll Love:
You will be joining a welcoming retail environment that places customer satisfaction at its heart. Our client values reliability, teamwork, and continuous learning, especially in the fast-evolving tech space. You’ll benefit from ongoing training, varied customer interactions, and the chance to develop in a role that blends sales and support in equal measure.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
