Our client is seeking an Assistant Manager to join their Guernsey office on a full-time basis. This role supports the day-to-day management of a team of trust and company administrators and reports directly to a Trust Manager. The successful candidate will be responsible for overseeing an allocated portfolio of clients, supporting junior staff, and ensuring high standards of service delivery and regulatory compliance.
Job Duties:
- Support the management of a team of administrators, overseeing trust and company administration tasks
- Assist the team manager in ensuring team targets and regulatory requirements are met
- Manage a personal portfolio of client entities, ensuring timely and accurate administration
- Allocate and delegate work within the team, providing guidance and support as required
- Resolve complex or unusual issues in collaboration with the Team Manager or Directors
- Build and maintain strong relationships with clients and intermediaries
- Ensure deadlines are met and client service standards are upheld
- Maintain current knowledge of regulatory obligations relevant to the client base
- Support debt management by monitoring aged debt and reporting concerns to senior management
- Facilitate training and development of team members as appropriate
- Represent the team in management meetings during the Team Manager’s absence
- Contribute to the review and improvement of internal systems and procedures
- Assist in providing clear management reporting on team performance to senior leadership
Job Requirements:
- Relevant professional qualification (e.g. STEP or ICSA)
- Minimum of 5 years' relevant experience in the trust and corporate services sector
- Strong understanding of trust and company administration, financial transactions, and regulatory compliance
- Proven client service excellence and successful client engagement experience
- Ability to meet billing and cash collection targets
- Excellent communication, interpersonal, and negotiation skills
- Confident in managing workloads and supporting others to meet deadlines
- Collaborative team player with leadership capabilities
- Previous management experience desirable but not essential
What You’ll Love:
Our client is an independent and privately owned trust company with a strong reputation for delivering bespoke fiduciary services. With an experienced and supportive leadership team, they offer a collaborative working environment where professional development is encouraged and valued. Their commitment to quality, client service, and regulatory excellence makes this an ideal opportunity for a trust professional looking to take the next step in their career.
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