Our client is seeking an Enterprise Account Director to join their team on a full-time basis, working 37.5 hours per week. Based in Jersey, this role is pivotal in managing and developing relationships with enterprise-level clients. The successful candidate will be responsible for account managing existing customers, growing new revenue streams, and protecting the current client base from competitors. The role offers a varied and rewarding opportunity to work in a dynamic, customer-focused environment and play a key role in driving growth in a competitive and everchanging market.
Job Duties:
- Manage and develop relationships with an allocated portfolio of enterprise customers
- Identify new business opportunities and introduce relevant solutions
- Drive revenue growth through upselling and cross-selling
- Retain and protect existing revenues by building trusted client relationships
- Develop and implement customer engagement and development plans
- Collaborate with internal departments including product, marketing, professional services, finance, and engineering
- Attend business and operating reviews, representing the team and the organisation
- Introduce new products and services to customers in line with launch plans
- Oversee accurate completion of internal order forms and ensure timely delivery of services
- Escalate service issues appropriately to ensure high levels of customer satisfaction
- Attend networking events and client entertainment as required
- Qualify and manage opportunities involving the Professional Services team
- Own the bid and proposal process in line with governance requirements
- Ensure financial procedures, payment milestones and pricing guidelines are followed
- Accurately report on sales pipeline, forecasts, and KPI metrics
- Maintain up-to-date sales administration records and key account documentation
- Engage in relevant training and development, including product, systems, and administration
Job Requirements:
- Experience in a customer-facing B2B sales environment
- Knowledge of technology solutions including telecommunications, cloud services, and ICT
- Strong ability to engage at C-suite level
- Proven sales skills and ability to meet targets
- Excellent verbal and written communication
- Experience in managing Account Development Plans
- Commercial awareness and ability to prioritise client needs
- High level of organisation and task management
- Flexibility with working hours and willingness to attend events
- Full, clean driving licence
- Comfortable adapting to rapidly changing services and technologies
What You’ll Love:
Our client fosters a collaborative culture with a strong focus on innovation, professional growth, and community. They are committed to delivering outstanding customer satisfaction and offer employees opportunities to engage in exciting projects and develop meaningful client relationships in a fast-paced, forward-thinking environment.
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