Our client is seeking a Case Management Administrator to join their Guernsey-based operations team. This is a full-time position providing administrative and compliance support with a particular focus on AML controls, customer due diligence, and quality assurance across a wide range of client profiles. You will play a key role in monitoring risk-based processes, verifying customer information, and ensuring all regulatory requirements are met, while also assisting with operational development, reporting, and internal collaboration.
Job Duties:
- Conduct risk-based quality checks and AML controls on KYC activities related to corporate, trustee, and individual clients
- Perform trigger event and scheduled reviews, applying enhanced due diligence where required
- Provide AML and due diligence support to the wider operations team
- Liaise with customers and advisers regarding evidence and documentation for source of funds or wealth
- Carry out customer identity verification via secure channels, including video calls
- Review customer documentation and perform detailed research using internal systems and third-party tools
- Assess and document corporate structures as part of risk assessments and periodic reviews
- Perform transaction monitoring and escalate any concerns or red flags as appropriate
- Check and approve customer risk profile assessments, consulting with senior staff where necessary
- Ensure all enhanced measures and additional due diligence are documented appropriately
- Undertake compliance testing within agreed deadlines
- Identify and escalate documentation gaps or system discrepancies
- Maintain accurate operational records and generate reports as required
- Support project and systems development tasks, updating procedures accordingly
- Engage with project stakeholders and provide timely updates on progress
- Assist in the delivery of internal training, keeping up to date with regulatory requirements
- Manage day-to-day risk awareness and escalate risk events in line with internal protocols
- Promote a culture of risk awareness and high standards of governance
- Collaborate with internal teams across regions to ensure service consistency and quality
- Represent company values and demonstrate a proactive approach to change and improvement initiatives
Job Requirements:
- At least one year’s experience in the finance industry with a focus on CDD and AML processes
- Understanding of regulatory requirements related to AML and due diligence
- Previous experience in customer service and client contact
- Excellent attention to detail and accuracy in documentation and reporting
- Strong organisational and time management skills with the ability to manage multiple deadlines
- Self-motivated and able to work independently with a continuous improvement mindset
- Effective communication and problem-solving skills
- Proven ability to build strong working relationships across various teams and locations
- Confident user of Microsoft Office tools (Excel, Word, PowerPoint) and internal client systems
- Willingness to learn proprietary systems and adapt to new tools or processes
What You’ll Love:
This is a dynamic role that offers the chance to contribute to the quality, compliance, and efficiency of a growing financial services business. You will gain exposure to client interactions, complex due diligence assessments, and regulatory frameworks, while working in a supportive team environment committed to professional development and high standards.
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