Our client is seeking a Senior or Manager within their Client Services team to join on a permanent full-time basis. Based in the Isle of Man, this role is suited to a driven professional who enjoys building strong client relationships and delivering high-quality service. The successful candidate will take responsibility for a portfolio of clients, ensuring regulatory compliance and commercial efficiency while supporting and mentoring more junior members of the team.
Job Duties:
- Oversee the administration of a portfolio of client entities, ensuring timely and accurate service
- Maintain strong and effective client relationships through regular communication and proactive support
- Ensure client entities remain compliant with statutory, regulatory and internal requirements
- Liaise with legal, accounting, compliance and operational teams as required to deliver an integrated service
- Monitor client billing, recoverability and WIP to achieve financial targets
- Lead or assist in the onboarding of new clients, including risk assessments and due diligence
- Support the training and development of junior team members, providing guidance and mentoring
- Identify areas for process improvement and contribute to internal initiatives
- Maintain accurate records and ensure timely completion of regulatory filings and internal reviews
- Stay up to date with relevant legislation, regulations and industry developments
Job Requirements:
- Proven experience in client services, ideally within trust, corporate or financial services
- Strong understanding of regulatory requirements and industry best practice
- Excellent organisational and time management skills
- Ability to lead client relationships with professionalism and confidence
- Strong communication skills with a collaborative and approachable manner
- Experience supervising or mentoring team members is desirable
- Relevant professional qualifications (or working towards) are preferred, such as STEP, CGI or equivalent
What You’ll Love:
Our client fosters a welcoming and modern workplace culture with approachable leadership and a strong team ethos. Based in central Douglas, their supportive environment includes regular social events, a commitment to learning and development, and access to eLearning and professional qualifications with paid study leave. It's a place where everyone is encouraged to grow and succeed together.
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