Our client is seeking an Onboarding Adviser to join their team on a permanent, full-time basis. This role can be based in Alderney (working from home), Guernsey, or Jersey. As part of the client lifecycle team, you will play a key role in enhancing the efficiency and quality of the client onboarding experience by acting as a liaison between internal engagement teams and the KYC Operations Team. You will provide advisory and practical support, ensuring compliance with AML/CFT policies while improving communication and process effectiveness.
Job Duties:
- Respond to AML-related queries regarding procedures, policies, and systems for KYC
- Provide regular updates to engagement teams on onboarding status and escalate issues as necessary
- Guide clients and internal teams through the KYC process, ensuring required documentation is obtained and passed to the relevant centre of excellence
- Interpret and simplify KYC requirements for engagement teams and clients
- Act as the first point of contact for queries or additional outreach from the KYC Operations Team
- Use industry knowledge to avoid unnecessary client outreach and leverage existing data
- Record time accurately against relevant codes to support management reporting
Job Requirements:
- Strong understanding of KYC processes, financial regulatory environment, and AML risk implications
- Familiarity with legal structures of various client types
- Experience managing client relationships or working in AML/KYC-related roles
- Confident in escalating issues appropriately and maintaining accountability for output
- Strong communication skills and ability to collaborate with cross-functional teams
- Ability to build effective relationships with diverse stakeholders
- AML certification or similar qualification is desirable
- Experience with compliance monitoring processes and quality standards is beneficial
- Knowledge of client structures, regulatory requirements, and complex regulatory environments is advantageous
- Proactive in problem-solving and process improvement with a digital mindset
What You’ll Love:
This is a highly collaborative role within a leading professional services environment, offering the opportunity to contribute meaningfully to risk and compliance processes. You will be part of a dynamic, multi-jurisdictional team and will benefit from a supportive culture focused on continuous improvement, high standards, and trusted leadership.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
