Our client is on the lookout for a corporate client-focused and results-driven temporary Customer Success Specialist to join their team on a 1-year fixed-term contract, with the potential for a permanent role. This pivotal position is essential for managing and growing a portfolio of Business clients, acting as a trusted advisor and strategic partner. The successful candidate will guide new clients through onboarding, drive product adoption, and nurture long-term relationships that ensure retention and account growth. You will play a vital role in helping clients unlock the full value of the services provided, identifying opportunities to optimise their engagement with the platform and supporting commercial expansion through upselling and cross-selling.
Job Duties:
- Serve as the primary point of contact for new business clients during onboarding and initial setup, coordinating with onboarding specialists and the compliance team as needed.
- Guide clients through product integration, documentation, technical onboarding, and training processes for a seamless go-live experience.
- Build and maintain strong, consultative relationships with key stakeholders within your client portfolio.
- Conduct regular business reviews and proactive check-ins to assess client satisfaction, platform usage, and overall success metrics.
- Promote ongoing engagement by introducing clients to new features, product enhancements, and best practices to increase product usage.
- Act as a point of escalation for client concerns, ensuring timely communication and effective resolution of issues by liaising with internal teams.
- Provide high-touch support to B2C operations for strategic accounts, high-value customers, affiliates, and VIP escalations, when necessary.
Job Requirements:
- A minimum of 2 years of experience in Customer Success, Account Management, or Solution Consulting within fintech, payments, SaaS, or related industries.
- Strong understanding of digital payment processes, client onboarding journeys, and regulatory compliance frameworks (e.g., KYC, AML).
- Excellent interpersonal and communication skills, capable of translating complex technical topics for both commercial and technical audiences.
- Comfortable working with data and KPIs, able to analyse trends, flag issues, and take actionable steps based on insights.
- Highly organised, detail-oriented, and responsive, with a commitment to fast follow-ups and exceptional client service.
- Willingness to travel for client meetings, events, or industry conferences.
- Fluency in English; additional languages are advantageous.
- Experience working with clients in regulated environments such as finance, gaming, or e-commerce.
- Familiarity with alternative payment methods and expansion into emerging markets.
- Proficiency in CRM tools such as Salesforce and customer engagement platforms.
What you’ll love:
This opportunity is the chance to join a dynamic team in a modern office environment, where you can thrive and make a meaningful impact on client relationships. With a competitive benefits package including Bupa Health & Dental Care, 26 holiday days plus national bank holidays, hybrid working options, and employee well-being events, this role offers more than just a job—it’s a place to grow your career. Don’t miss the chance to elevate your professional journey—apply now!
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