Our client is seeking a new team member to supervise their corporate Account Managers (AMs) and ensure excellent client support in the Corporate & Private Banking sector. This full-time role involves being the primary support contact between the Relationship Manager, the bank, and a designated portfolio of clients, while managing workflow and encouraging the team to identify cross-sell and up-sell opportunities. The successful candidate will also enhance customer experience, act as a point of escalation for complex issues, and conduct regular performance reviews.
Job Duties:
- Serve as the primary support contact between the Relationship Manager, the bank, and clients.
- Oversee AMs’ daily client servicing, managing workflow and work distribution.
- Collaborate with Corporate Leads to ensure adherence to service level agreements.
- Encourage team members to identify cross-sell and up-sell opportunities.
- Communicate with clients daily, meeting with them and attending events as required.
- Maintain and cultivate effective support channels for seamless client operations.
- Assist with large-scale system tasks and projects as necessary.
- Drive initiatives to enhance customer experience and satisfaction.
- Act as a point of escalation for customer complaints and complex issues.
- Foster a positive and collaborative team environment.
- Conduct regular performance reviews.
- Provide direct support to the Business Unit Head.
- Manage risks, including fraud, security breaches, and other operational risks.
- Prepare and present regular performance reports to senior management.
Job Requirements:
- Minimum of 5 years’ experience in a front office client support role.
- Strong ability to support and build client relationships in conjunction with the Relationship Manager.
- Exceptional team management skills with proven ability to motivate and lead.
- Ability to resolve operational challenges and customer issues effectively.
- Understanding of banking products, services, and regulatory requirements.
- Strong IT skills and high degree of risk awareness and compliance orientation.
- Proactive approach to suggesting ideas, innovations, and process changes to meet client needs.
- Capacity to think creatively and willingness to embrace change.
What You’ll Love:
This role offers a fantastic opportunity to play a pivotal role in Client Support within a leading banking environment. You will be part of a collaborative team dedicated to enhancing client relationships and improving the customer experience. Our client values innovation and is open to new ideas, making this position attractive for individuals who thrive in dynamic environments. The successful candidate will enjoy a supportive work culture that encourages professional growth and development, alongside the chance to make a meaningful impact within the organisation.
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